Senior Information Solutions Officer (Disclosure, Repositories, and Publishing Technologies) Job #: req35000 Organization: World Bank Sector: Information Technology Grade: GG Term Duration: 2 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC,United States Required Language(s): Preferred Language(s): Closing Date: 12/3/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
Position Summary
The Senior Information Solutions Officer leads the Access to Bank Knowledge Value Stream and its products and services, which include the internal and external repositories (Documents and Reports Internal and External, and the Open Knowledge Repository) and their related workflows and responsibilities, working closely with technical teams in ITS and product owners in ITS Library and Publishing. The Senior Officer is responsible for knowledge governance of the repositories and agile oversight, including oversight of taxonomy; strategic decision making across the landscape; and coaching for the team members who curate, catalog, and manage the day-to-day operations and workflows. The officer ensures that processes and platforms comply with the World Bank Access to Information Policy and the Open Access Policy for Publications, and leads risk-aware adoption of AI/ML for cataloging, search, and workflow optimization. The officer builds strong partnerships with policy, legal, operations, ITS product teams, and global curation functions to deliver a robust “knowledge for impact” ecosystem.
Key Responsibilities
Governance and Oversight of Document and Disclosure/Open Access Workflows
• Oversees Access to Bank Knowledge Value Stream, working closely with Product Owners in ITSLP.
• Own business process governance for submission, curation/cataloging, disclosure, open access, and publication across platforms supported by ITSLP; ensure alignment with the Access to Information Policy and Open Access Policy for Publications, information classification, and information security standards.
• Define, maintain, and socialize business rules, exception-handling criteria, and controls that minimize disclosure errors and safeguard confidentiality and data integrity.
• Establish and monitor service expectations for key client groups; ensure coordination of high-quality support and communications for complex or time-sensitive cases.
• Participate and/or lead strategic vision and decision-making, including capital and other investments.
• Oversee/help create taxonomy governance and implementation.
Repository and Platform Reliability, Data Quality, and Discoverability
• Partner with ITS product/delivery and operations teams to set and monitor reliability targets (e.g., availability SLOs/SLAs) for repositories and related systems; drive incident prevention, rapid resolution, and post-incident learning.
• Enhance search/discoverability, analytics, dashboards, and reporting; steward UX improvements that increase usability and client satisfaction.
Platform Modernization and Delivery Management
• Translate business needs into actionable requirements for repository modernization and internal platform enhancements; ensure alignment with policy, risk, and user experience objectives.
• Coordinate with ITS delivery teams on backlog management, documentation, testing, UAT, and acceptance criteria; track dependencies, risks, and benefits realization.
• Strengthen the global operating model, optimizing collaboration with the Chennai curation/cataloging center and clarifying responsibilities between HQ stewardship and global delivery.
AI Readiness and Workflow Innovation
• Identify, evaluate, and pilot pragmatic AI/ML use cases (e.g., metadata enrichment, automated cataloging, search relevance tuning, workflow optimization) consistent with the Access to Information Policy, Open Access, information security, and privacy requirements, ensuring standards and standard disclaimers are in place
• Develop proposals and oversee workflow upgrades that improve accuracy, throughput, and integration throughout the repository landscape and its internal and external stakeholders; establish quality thresholds and monitoring.
Stakeholder Engagement, Change Management, and Capacity Building
• Act as a subject matter expert in cross-functional forums (e.g., SEC, LEG, OPCS/OPS, DEC/Publishing, ITS, IEG, IFC, GPs/Regions) in collaboration with Value Stream product owners; align priorities, dependencies, and rollouts tied to disclosure and open access outcomes.
• Design and deliver awareness sessions, training, and job aids; support internal campaigns highlighting repository milestones, policy updates, and new capabilities.
• Contribute to ITSLP and ITSDO strategic planning for digital publishing, repository services, and compliance.
Selection Criteria
• Degree in Information/Library Science, Information Systems, Digital Publishing, Computer Science, or a related field; 8–10+ years of relevant experience in enterprise content management, repositories, disclosure/publishing, or digital platforms in complex organizations.
• Proven expertise in metadata standards, PID ecosystems (e.g., Crossref/DataCite), repository operations, and content governance aligned to open access and disclosure policies.
• Demonstrated experience partnering with IT delivery teams (preferably within an enterprise IT context) on platform modernization, Agile/iterative delivery, requirements definition, testing/UAT, and product lifecycle management.
• Experience applying AI/ML to information management with appropriate policy, risk, privacy, and quality controls.
• Strong stakeholder engagement across policy, legal, operations, and IT; excellent communication, change management, and analytical skills.
• Prior World Bank/MDB experience in disclosure, publishing, knowledge management, or enterprise content platforms is an asset.
Core Competencies
• Technical: Enterprise content/repositories; metadata/PIDs; data quality and analytics; search/UX; AI/ML use cases for information management.
• Delivery: Agile/iterative delivery; requirements and backlog management; testing and acceptance; reliability engineering concepts and service management.
• Risk/Compliance: Access to Information and Open Access policy application; information security; privacy; control design and monitoring.
• Collaboration: Cross-functional stakeholder management; influence without authority; vendor/partner coordination; global operating model optimization.
• Communications: Structured problem-solving; clear documentation and job aids; training design and delivery; executive briefings.
• Coaching: Ability to provide career mentoring to junior staff.
Working Relationships and Reporting
• Reports to [Manager, ITSLP within ITSDO].
• Works closely with ITS product owners and SRE/operations teams; DEC/Publishing; OPCS/OPS; SEC; LEG; IEG; IFC; GPs/Regions; and the Chennai Curation and Cataloging Center.
• Participates in relevant governance meetings, product ceremonies, and cross-functional working groups
• Coaches team members within Access to Bank Knowledge Value Stream
Position Parameters
• Employment Type: Full-time WBG staff position (GG).
• Duty Station: Washington, DC; occasional travel as required.
• Language: Proficiency in English required; other languages an asset.
• Special Requirements: Compliance with WBG information security, data privacy, records management, and procurement/vendor management practices as applicable to ITSLP-supported platforms.
Policy References
• World Bank Access to Information Policy
• World Bank Open Access Policy for Publications
This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.