Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The Security Operations Centre (SOC) is a cost-shared resource established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS) within Malawi. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact information for UNSMS personnel, offices, and emergency services.
Under the guidance and supervision of the most senior security professional in Malawi, the SOC Supervisor oversees the operations and activities of the SOC team, ensuring that the SOC supports key functions and operations of the United Nations by delivering reliable and consistent services to UNSMS personnel and security managers.
Duties and Responsibilities
Coordinate the SOC Assistants.
Oversee daily operations
Coordinate the reception, transmission and relay of security and safety messages and information on behalf of the Designated Official (DO)/Senior Security Personnel, as applicable, via all identified means of communication to personnel. Oversee the monitoring of the movement of field missions in accordance with the identified measures from the security risk management (SRM) process and appropriate local Standard Operating Procedures (SOPs). Ensure all incoming/outgoing information messages to concerned UN personnel/entities are registered, timely distributed and logged appropriately. Coordinate the undertaking of personnel headcount and communications checks in accordance with instructions from the DO/Senior Security Professional, as applicable, or an established SOP in a timely and accurate manner. Supervise the SOC personnel to direct UNSMS personnel to the nearest response team emergency services and support structures of the host government and local authorities during security or safety incidents. Ensure that the SOC notifies the respective UNSMS organization or NGO security focal point when their personnel are involved in a security or safety incident. Responsible for daily routine service checks of all equipment maintained by the SOC and logging the serviceability status; report any problem observed to the appropriate authority and notify affected users in a timely manner. Ensure that a current /updated UN warden list is provided to the SOC. Ensure availability of the current contact details of the response team emergency services and support structures of host government and local authorities, working closely with the senior security professional to maintain accurate and up-to-date information. Ensure that actions and communications undertaken to support security or safety incidents, or any other critical communications, are recorded and logged. Review SOC SOPs, as appropriate. Train and inform SOC personnel on the latest version of the SOC SOP. Monitor the adequate implementation of the SOPs by SOC personnel.Coordinate and supervise the Emergency Response Team (ERT)
Provide supervisory role to the ERT and ensure timely response to all incidents involving UNSMS personnel. Respond along with the ERT to incidents affecting UNSMS personnel Coordinate directly with the ERT team leader to ensure that team members are present. Ensure MPS ERT officers are always present and ensure their work sheet are prepared timely to facilitate payment of monthly stipends.Other
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Core Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Functional Competencies
Business Direction & Strategy - Strategic Thinking
Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDPBusiness Direction & Strategy - Effective Decision Making
Ability to take decisions in a timely and efficient manner in line with one’s authority area of expertise and resourcesBusiness Development - Integration within the UN
Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks Entrepreneurial ThinkingSecurity Services - Security risk management
Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plansSecurity Services Security advice, planning and coordination
Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activitiesSecurity Services - Security incident management & monitoring
Ability to provide adequate response to security incidents/eventsSecurity Services - Security information management
Analytical capabilities to process diverse security information and develop recommendations