Back SCM Systems Adoption & Helpdesk Coordinator - Internal Applicants Only

What we are looking for:

NRC Norway is looking for a SCM Systems Adoption & Helpdesk Coordinator.

Are you passionate about systems, training, and problem-solving? NRC is rolling out a Warehouse Management System across key warehouses – and we need a coordinator who can make it happen!

In this pivotal role you’ll drive system adoption by identifying training needs and delivering tailored sessions, be the go-to problem solver – resolving service tickets within agreed timelines, and support communication and coordination for NRC’s wider digital Supply Chain systems.

If you’re tech-savvy, solutions-driven, and ready to support humanitarian operations through smart systems, this role is for you.

 What you will do:

• Be a champion for the WMS in order to ensure successful adoption, utilization, and ongoing value to the organization.
• Responsible for planning, designing and the delivery of relevant training material to the identified stakeholders.
• Responsible for the timely resolution of service requests as agreed upon in the Service Level Agreement (SLA).
• Ensuring that the end user perspective is captured and relayed to the Project Manager.
• Support in the testing and delivery of new modules and features and ensure a smooth transition towards business as usual (BAU)
• Escalate any technical issues that cannot be resolved to the Tech lead – SCM
• Responsible for identifying the training and capacity building needs of identified users of SCM related digital systems, with a focus on Warehouse Management System. 
• Responsible for reviewing existing training material and making improvements to it in consultation with key stakeholders. 
• Responsible for planning and delivering trainings to identified users.
• Responsible for assisting users by addressing their Service Requests as agreed upon in the Service Level Agreement (SLA). 
• Review and analyze Helpdesk Service Requests and reports, to better understand users’ struggles and training needs.
• Support the Project Manager in the planning and implementing the WMS in identified warehouses across NRC. 
• Support with change management activities including getting buy-in from relevant stakeholders early in the process.

  Please download the detailed job description to learn more about the position. 

  What you will bring:

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  • Experience in planning and delivering on training and capacity building initiatives
  • Experience in coordinating with multiple stakeholders
  • Experience in operating digital systems, preferably Supply Chain related digital systems
  • Experience of working in the field, particularly in Logistics, would be a huge advantage
  • Prior NRC experience though not necessary, would be an advantage. 
  • Fluency in English, both written and verbal, is a must. Knowledge of one or more of the following languages not essential but would be an advantage: French, Spanish and Arabic. 
  • Experience with change management and organisational development
  • Experience in working with digital tools
  • Proficiency in communicating with internal as well as external stakeholders.

    What we offer:

    • Duty station: Oslo, Norway. We are also open to receiving applications from any country where NRC has representations
    • Contract: Fixed Term (Up to 31/12/2025).   
    • Travel: 10%.
    • Salary/benefits: grade 7 on NRC’s Resident salary scale, with accompanying terms and conditions. 
    • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
    • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

      Find out more about the benefits of working for NRC

      Important information about the application process

      • For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
      • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
      • Submit your application and CV in English, taking care to attach your latest CV.
      • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
      • We receive many applications for each vacant position and so only shortlisted candidates will be contacted.

        If you have any questions about this role, please email ho.recruitment@nrc.no with the job title as the subject line.

        Why NRC?

        The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

        Watch this short video to see NRC in action.

        We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

        • do demanding and professional work, often in challenging contexts.
        • join a work culture that empowers every employee to share ideas and take responsibility.
        • be part of a welcoming and supportive community committed to human dignity. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH