Back Refugee Medical Assistance Eligibility Coordinator

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary: The RMA Coordinator is responsible for managing the provision of services to assist newly arrived refugee clients to attain self-sufficiency, short term cash assistance and referrals to employment services. Specifically, the RMA Coordinator ensures services related to the administration of Refugee Medical Assistance services and with screening, enrollment, monthly cash assistance, and follow-up services by caseworkers are completed as well as orientations are provided to all eligible clients.

Responsibilities

Responsibilities may include, but are not limited to:

• Oversee and coordinate referred clients with the Resettlement Supervisor and/or Coordinator.

• Meet deadlines for enrollment of RMA services for each client to include eligible walk-ins.

• Host RMA Orientations on how to navigate US Medical Systems and HIPPA Laws

• Coordinate Medical Transportation Services for non-emergencies for eligible clients

• Coordinate Translation Services for medical appointments through RMA for eligible clients

• Advocate and coordinate efforts with doctor offices/clinics when clients receive medical bills

• Advocate and coordinate efforts on behalf of clients who require prescription coverages

• Assign clients to caseworkers and ensure equity across caseloads

• Assist with providing intake, assessment, and enrollment to a case load of Refugee Medical Assistance clients

• Ensure caseworkers are able to print & distribute RMA cards in a timely manner

• Ensure all clients are connected with referrals to eligible providers both internal and external

• Work with the RMA Caseworkers and SAS Supervisor and if needed WTOR to screen eligible clients for RMA eligibility

• Train caseworkers on register clients in e-RED and RMA eligibility; attend trainings facilitated by ORR

• Ensure referrals are made for RMA clients to case management services, employment services, ELI services, and other services as appropriate

• Ensure case files and reports are maintained in accordance with grant requirements.

• Other duties as requested

Requirements

• Undergraduate degree required in Social Work, or related field.

• 1 or more year experience processing RMA applications and demonstrated understanding of eligibility requirements for all clients, required.

• Excellent communication skills, with fluency in written and spoken English. Bilingual ability in Spanish highly desired. Bilingual ability in Spanish, Arabic, Ukrainian or Dari/Pashto preferred.

• Proven success achieving goals and working effectively with all levels of staff in a multicultural environment.

• Proficient in Microsoft Office Suite applications.

• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluent in English, both spoken and written; proficiency in Spanish is desired.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• Occasional domestic (non-local) travel required; up to 10%.

• May require occasional weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.