Back Receptionist

ORGANIZATIONAL OVERVIEW

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Northern Ethiopia, focusing on emergency health, nutrition, protection and WASH activities to support the goal of reducing morbidity and mortality.

POSITION OVERVIEW

The Receptionist will be responsible for providing administrative support to the office and ensuring that the front desk is managed efficiently. As the face of our organization, the Receptionist will play a crucial role in creating a positive first impression for our visitors and clients.

KEY RESPONSIBILITIES

The Receptionist will be responsible for managing the office's front desk activities, including answering and directing phone calls, receiving visitors, and managing petty cash. Specifically, the Receptionist's duties will include:

• Taking telephone messages from the FHI 360 office phone number and directing them to the appropriate person.
• Providing general information and assistance to callers in reaching the appropriate person.
• Managing petty cash, which includes maintaining the petty cash book, making disbursements against written orders or authorizations, and reconciling cash balance with records.
• Receiving visitors, informing the appropriate person, and guiding or directing them to the office of the person they are visiting.
• Making bookings for international/local travel and hotel reservations.
• Managing schedules and booking of meeting halls.
• Performing other duties as assigned by the supervisor.

  Supervision Given/Received:

  • General supervision and instructions given for routine work and detailed instructions with periodic work review given for new activities or special assignments.
  • Contacts are typically with individuals within own department and with contacts outside the organization.
  • Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

    Education:

    • High School/GED Diploma or International Equivalent or B.A. degree in Secretarial Science, Office Management, or a related field

      Experience:

      • 3-5 years of related office administration experience.
      • Demonstrated experience with office administrative procedures, standards and equipment.
      • Demonstrated experience with office software applications and spreadsheets.
      • Read, write and speak English; fluent in host country language required.

        Typical Physical Demands:

        • Typical office environment.
        • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
        • Ability to sit and stand for extended periods of time.

          Technology to be Used:

          • Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

            Travel Requirements:

            • Less than 10%

              This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

              FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

              Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

              FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
              
              FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

              Please click here to continue searching FHI 360's Career Portal.