The Division of Country Health Policies and Systems (CPS) assists countries in the Region with the design and implementation of appropriate health policies and systems to strengthen universal health coverage. It works to strengthen data-driven, evidence-informed, contextually tailored health policy development and implementation at national, regional, and local levels, taking an inclusive approach across the life course. The Division advocates strengthening of public health leadership, focusing on implementing policies that are people centred, promote health, prevent illness, and address the social and economic determinants of health, while fostering leadership on equity, human rights, and gender mainstreaming in health. It focuses on building capacity for health systems innovation to enable the sustainable delivery of high-quality primary health and community services that are effectively linked to hospitals, and mental health, public health, and social care services. To do so, CPS supports country efforts to facilitate access to leave nobody behind, to improve financial protection, to strengthen the health workforce, to increase access to affordable medicines and technologies, and to promote the uptake and implementation of digital technology. The WHO Athens Quality of Care and Patient Safety Office (QoC), works to achieve the highest level of well-being, health, and health protection in line with the Sustainable Development Goals (SDG). Its main aim is to support the Member States in the European region, with a special focus on southern European countries, in building safe, qualitative, effective, and resilient health systems at the core of post-COVID-19 strategies. The Athens Office acts on the following major areas: Country support, national strategies and frameworks and sharing lessons to scale up successful interventions. This involves inter alia documenting and collating practices and country-specific assistance for strengthening quality of care and patient safety. Quality of care and patient safety innovation and knowledge synthesis. This includes the creation of an innovation hub to share novel quality of care and patient safety approaches. Policy analysis in the sphere of quality of care and patient safety. This stream of work aims to systematize evidence on quality of care and patient safety to inform national health policies. Network building, alliances, and stakeholder engagement. Under this pillar partnerships with relevant stakeholders such as leading academic institutions and think tanks are developed and scaled up.
Within the framework of the Athens Quality of Care Office to provide technical assistance and scientific expertise in the development and timely implementation of key activities in the region and in Greece, specifically:
(1) the development, organizational and coordination of the WHO European Public Health Leadership Courses
(2) the technical support of programmes and activities related to public health and health systems
(3) the organizational support to QoC office activities including coordination.
To provide technical support and scientific expertise in the development and timely implementation of key QoC activities supporting Member States in:
(1) the development, organizational and coordination of the WHO European Public Health Leadership Courses
(2) the technical support of programmes and activities related to public health and health system in Greece
(3) the organizational support and teams coordination of the QoC office activities in Greece.
Key duties
Provide technical advice and support to national and regional counterparts through targeted trainings and direct technical guidance towards strengthening the capacity of public health services and health workforce. Collaborate with colleagues across the three level of the organization in the development of the WHO European Public Health Leadership Course, including communicationactivities. Develop and produce the WHO podcast on Quality of Care and Patient Safety, showcasing the advancements in the WHO European Region. Contribute to the Office's projects by providing technical guidance and support, as well as coordinating the timely and efficient delivery of the agreed outcomes and expected results. Collaborate in the drafting process of National Plans and Strategies, situation reports, policy briefs and any related to public health and QoC Office publications. Assist the team with technical knowledge to the development of policy analysis in the sphere of public health and quality of care and patient safety. Support with any other related work within the above areas, as relevant and needed by the QoC Office.Essential: University degree (Bachelor's level) in medicine, nursing, public health, social science, or another field relevant to the position.
Desirable: Postgraduate education/certifications in Public Health or similar.
Essential: At least two years of relevant experience in public health, health systems and/or patient safety and Quality of care
Desirable: Proven experience in public health programmes. Relevant experience within WHO, the United Nations or other international organizations.
Demonstrated knowledge of health systems issues, with emphasis on quality of care and patient safety approaches. Strong communication skills. Demonstrated knowledge of stakeholder engagement notably with patient representatives, governmental organizations, private sector, and other non-state actors. Demonstrated knowledge of the mandate of WHO and the UN. Computer literacy in advanced presentation programs, and the use of database and statistical software would be an asset. Ability to identify and manage one's own emotions, as well as helping others to do the same.
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Building and promoting partnerships across the organization and beyond
Essential: Expert knowledge of English. Expert knowledge of Local Language.
Remuneration comprises an annual base salary starting at EUR 50,665 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.