Work for the IMF. Work for the World.
The Mediation Office is one of the Fund’s Dispute Resolution System (DRS) offices. It is a small unit that provides confidential, independent, impartial, and informal resource that facilitates the resolution of workplace concerns and prevents workplace conflict from escalation. It deals with issues that can have significant impact on the working environment of the Fund and provides a highly confidential and independent resource to help IMF employees resolve workplace problems.
Through its Mediation, Coaching, Facilitation, and Training services as well as the Peers for a Respectful Workplace (PRW), the Office helps staff to find common ground, develop conflict resolution and prevention strategies and safely raise workplace concerns. The office also provides feedback to Senior Management on trends and concerns relevant to the office’s focus on ensuring a workplace characterized by respect, trust, and procedural fairness. The functions and operation of the Mediation Office are governed by GAO 11 Section 03.3.
The Mediation Office is seeking a Projects Officer (PRW Program) to manage and administer the PRW program. The successful candidate should have a strong background in conflict resolution, excellent communication, project management, and interpersonal skills, maturity of judgment, and an ability to work well in a small team situated in a multinational organization. The candidate should be sensitive to the confidentiality needs of the office’s visitors, as well as have expertise in technology and case management. The Projects Officer (PRW Program) will report to the Head of the Mediation Office.
Major Duties and Responsibilities
(1) General administration of the Peers for a Respectful Workplace Program, specifically:
Serve as a first point of contact for the PRW program, identify the needs of the program, and conduct periodic evaluations.
Manage the Program’s database, monitor PRWs’ activity log, analyze trends, and prepare PRW analysis for monthly and annual reports.
Monitor PRW's activities and outreach, and support PRW presentations to departmental leadership.
Manage access to the Program’s platforms, including confidential database and PRW Fund-wide list.
Coordinate regular meetings with PRWs to monitor deliverables and discuss ongoing program issues.
Liaise with all dispute resolution services to ensure collaborative delivery of services.
Support training in effective communication, conflict resolution skills, and topics that promote a positive workplace culture with other groups at the Fund, as requested.
Support expansion of the PRW program, as needed. For example, extending the PRW program to Regional Offices or creating a PRW cohort just for managers and leaders.
Prepare and Monitor Program’s budget.
(2) Election Process of the PRW Program, specifically:
Plan and oversee the annual election process of the PRW Program.
Liaise and coordinate with IT survey team, HR Department, and other departments the design, distribution, and implementation of activities related to the election process.
Prepare official communication to elected nominees and Departments to inform about the results of the election process.
Conduct meetings with elected nominees to provide information about the Program and the role of PRWs.
(3) Training and Providing Support of the PRWs :
Develop, coordinate, and facilitate 3 or more trainings programs for PRWs yearly including a Foundations Course, Advanced Course, and Refresher Training.
Review, design, and update of training curriculum and materials.
Identify and recommend specialized learning activities for PRWs and organize monthly Brown Bag Lunch session workshops to maintain and update skills.
Meet regularly with PRWs and coach them to assist with difficult cases.
Make referrals for PRWs to other dispute resolution offices, as necessary.
Coach PRWs on their own concerns as needed.
(4) Communication and Outreach of the Mediation office and the PRW Program:
Promote the Mediation Office services, including PRW Program and plan periodic communication outreach and activities (open house, video, articles, etc.)
Develop learning events and presentations to a broad group of constituents across the Fund.
Develop and implement innovative marketing solutions to promote awareness of the Mediation Office services.
Design, develop and maintain the PRW website content and support Mediation Office website content.
Prepare and deliver presentations regarding the PRW Program and the Mediation Office to departments across the Fund.
Deliver presentations regarding the PRW Program outside the Organization.
Periodically review and update office materials (brochure, promotional items/materials, office presentations templates etc.)
Minimum Qualifications
Educational development, typically acquired by the completion of an advanced university degree, or equivalent, in Dispute or Conflict Resolution, Organizational Development, Law, Human Resources, Social Sciences, or a related field, is required; or a university degree, or equivalent, in relevant field, supplemented by a minimum of six (6) years of relevant professional experience, is required. For internal candidates, alternatively, a minimum of two (2) years of relevant experience at grade A8, or equivalent, is required.
Specific requirements include:
Experience in program management, conflict coaching, mediation, training development and delivery, performing analyses for the purpose of problem solving and identification of trends; and data analysis.
Experience in managing caseload, conducting research and developing reports.
Proven Experience in strategic planning and execution of global events.
Experience in coordinating volunteers is an asset.
Strong knowledge of and practical experience in a range of communications strands such as message targeting, stakeholder management, and marketing communications.
Excellent writing, editing and research skills, and an ability to produce high-quality and engaging material for both internal and external consumption.
An ability to think strategically and to rapidly synthesize information from varied sources into concise conclusions and recommendations.
Familiarity with online writing techniques, including writing for the web and social media.
Effective time management and administrative skills, with ability to adapt to changing business needs, and willingness to learn new skills and be able to take on additional responsibility.
Strong interpersonal skills and respect for different points of view in a multicultural environment.
Excellent organizational skills: ability to prioritize assignments when working on multiple assignments, and to deliver high-quality work under pressure and tight deadlines, with minimum supervision.
Outstanding verbal and written communications skills in English. Proficiency in a second UN official language is an asset.
Experience working at the IMF, or at a comparable UN or multilateral organizations is an asset.
Proven ability to:
- maintain discretion and confidentiality;
- function with a high level of integrity, and a professional demeanor;
- exercise exceptional professional judgment while working with highly sensitive, complex, and often nuanced issues;
- assess complex systemic issues and organizational cultures and dynamics;
- work successfully with individuals at all levels of an organization and with populations of diverse needs, interests, and backgrounds.
A regular staff member who is selected to fill the vacancy will maintain their open-ended status. If the selected candidate is a contractual employee, they will be offered a Term staff appointment. Staff members already on a term appointment will continue their current term but may receive an extension provided that their current term appointment has not already been extended.
All applicants are expected to include a Statement of Interest as an attachment to the application, which may be used in the screening process for this vacancy.
This is in alignment with the Fund’s Categories of Employment (CoE) framework EBAP/14/89.
Department:MDT Mediation Office
Hiring For: A09, A10
The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.