The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. Under the general supervision of the Project Coordinator, Communications, RSC Eurasia, the direct supervision of the Project Associate, Communications, RSC Eurasia, and with monitoring and guidance from the Project Focal Point, Communications, RSC Eurasia, the Project Assistant is responsible for undertaking communications activities, with the following duties and responsibilities:
RESPONSIBILITIES AND ACCOUNTABILITIES
1. Assist with communications activities in an assigned area or areas, such as case consultation, the information centre, and/or public affairs.
2. Assist in providing efficient and effective case consultation services for individuals who appear in person at RSC Eurasia by delivering efficient, practical, accurate, precise, and courteous information to individuals during case consultation.
3. Provide information to individuals through the RSC Eurasia information centre, ensuring that all communication is undertaken by phone, email, website(s), and other technological means and, if relevant, in person, is efficient, effective, accurate, precise, and courteous. In addition, assist in verifying that the information provided by the RSC Eurasia information centre is up to date, relevant, and accessible to all persons, including at-risk individuals, and that the staff members providing the information are adequately trained.
4. In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, producing, and distributing materials for individuals served by RSC Eurasia, RSC management, IOM, partners, and donors, including print, audio, visual, and online materials.
5. Update START as needed with communications-related content.
6. Undertake quality checks (QC) of communications-related data in START and other communications tools, such as email systems, as directed by Communications team members or supervisors. Proactively bring to the attention of supervisor’s communications-related backlogs or other issues.
7. Provide regular reports on the work being accomplished to the Project Focal Point, Communications, supervisors, and team members.
8. Undertake duty travel as needed to participate in meetings or training.
9. Demonstrate an in-depth understanding of the USRAP, SOPs, and START and the ability to remain professional, impartial, and unbiased during all interactions with applicants and colleagues.
10. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures per USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
11. Perform such other duties as may be assigned protection rules. Alert the Project Officer, Project Coordinator or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
Education
• Bachelor’s degree from an accredited institution with two years of relevant professional experience, or
• High school diploma with four years of relevant experience.
Experience and Skills
• Experience in using office software packages (MS Word, Excel, etc.) and databases is considered desirable.
• Experience in client-facing communication or customer care settings is considered desirable.
• Experience working with migrants, refugees, or other vulnerable groups is considered desirable.
• Attention to detail and ability to organize.
• Excellent computer skills - MS Office (Word, Excel) and Internet.
• Strong interpersonal and communication skills.
• Ability to work under pressure with minimum supervision.
Languages
For this position, fluency in one of the following is required:
English AND Ukrainian AND RussianOR
English AND Dari.Working knowledge of Pashto is desirable.