Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNV's New York Office (NYO) promotes volunteers and volunteerism through partnership development with Permanent Missions to the UN, UN partners headquartered in New York, civil society organizations and other NY-based partners. It monitors policy and strategy developments at the UN in New York and contributes to UN Volunteer mobilization by developing and promoting volunteer solutions within the UN system, coordinating closely with UNV headquarters, regional offices, and field units.
The UNV Regional Offices (RO) provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for the UN system focused on peace, development, and humanitarian needs. Furthermore, the Regional Offices represent and strategically position UNV and bring UNV’s services and solutions closer to its partners from governments, UN entities, civil society, and the private sector. The Regional Offices also lead the scoping and delivery of UNV’s advisory service offer on volunteer infrastructure.
Reporting to the Manager, Regional Office/Chief, New York Office, and with the technical guidance of the Programme Specialist at the Volunteer Solutions Section (VSS) at headquarters, the Programme Associate, Online Volunteering is responsible for OV service provision and delivery. He/she contributes to and supports the Online Volunteer demand generation, forecasting and advocacy efforts of the UNV New York and Regional Offices and Field Units (FUs) to increase engagement and demand of Online Volunteers with a focus on the UN system, with the goal to achieve the UNV Strategic Framework targets and expand volunteering opportunities.
Moreover, s/he supports Online Volunteering knowledge management and, under the technical guidance of the Programme Specialist, provides input for the refinement of the corporate OV offer, strategy, applications, and policy. The Programme Associate, Online Volunteering works in close collaboration with the Volunteer Solutions Sections, the Volunteer Services Center, the External Communications and Relations Section, the Executive Office, the Information and Communications Technology Section (ICTS), and the Volunteer Advisory Services Section, to refine and improve the UNV Online Volunteering offer.
Duties and ResponsibilitiesThink Innovatively
Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical Competencies Entrepreneurial Thinking
Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate.Marketing
Ability to communicate the value of a product or service.Communication
Communicate in a clear, concise and unambiguous manner both through written and verbal. communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.Relationship management
Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.Digital awareness and Literacy
Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.Knowledge generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate clients' upcoming needs and concerns. Required Skills and Experience Education: Secondary education with technical training in business administration or related areas is required. A university degree (Bachelor’s degree) in business administration or related area will be given due consideration, but it is not a requirement. Experience: A minimum of 6 years (with secondary education) or 3 years (with bachelor’s degree) of progressively responsible work experience at the national and/or international level in project management, international development, partnerships relations or relevant programmes is required Experience with a volunteer involving organization, UN or other international development organization is an asset Experience in developing countries is desirable Experience in drafting and formulation and editing of reports is an asset Sound command of personal computers and corporate office software packages (MS Word, Excel, ERP, Sales Force, etc.); and email/internet; familiarity with database management; and office technology equipment Fluency in English