Back Operations Specialist

OBJECTIVES OF THE PROGRAMME

The objective of the Programme is to deliver WHO core functions at the country level, with particular focus of the Organization's directing and coordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.The immediate unit objective is to facilitate programme delivery by providing timely managerial and administrative services to programme delivery collaborators, staff and consultants in all aspects of administrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, information technology including GSM operations, telecommunications, publication dissemination, media, protocols and public relations. Further, to provide accurate guidance, information and practices which lead to full compliance and accountability with the Organization's established rules and regulations.

DESCRIPTION OF DUTIES

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.

 
1. Advise the head of the WHO country office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures.
2. Provide appropriate solutions grounded in sound policy compliance and responsiveness to business needs- as a member of the management team, provide contributions to the overall direction of the WHO country office.
3. Advise the WHO country office internal operational and administrative risks to the country office and propose risk mitigation measures.
4. Manage staff and operation steams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technology, security and staff safety, and general administration, in compliance with organizational policies, regulations, and procedures.
5. Oversee effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management, ensuring optimal delivery and full utilization of allocated funds.
6. Participate in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.
7. Advise the head of the WHO country office on and manage the formulation and implementation of the country office human resources plan, ensuring the timely availability through, recruitment and contract management, engagement, retention, performance management development, career management, of a suitable human resource capability.
8. Guide the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of country office workplans, including reporting as required.
9. Manage the procurement of goods and services required for country office operations and support to technical programs, ensuring best value for money in procurement practices.
10. Ensure the provision of office and staff security and safety services in coordination with designated security officials under UN Common services’ agreements.
11. Introduce innovations and adjustments in methods and processes for improved efficiency and effectiveness in country office performance in operations, responsive to emergency situations and changes in the operating environment.
12. Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.
13. Represent WHO in and participate actively in the United Nations operations management team and other interagency meetings, share relevant information with colleagues and ensure implementation of decisions taken.
14. In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures (SOPs), for the administration, monitoring, control and evaluation of human, financial and material resources processes within the incident management system.

REQUIRED QUALIFICATIONS

Education

Essential: Advanced university degree (master's) in finance, management, accountancy, economics, or business administration or equivalent areas.

Desirable: Bachelor's degree/training/certification in human resource, accounting, finance, monitoring and evaluation.

Experience

Essential: A minimum of seven years of work experience relevant for the position (leading and performing a wide range of administrative services, including supervision of staff).

Desirable: Experience with WHO/United Nations or other international organization. Good knowledge of programme management and end-to-end business processes. Experience in project management, ideally in the United Nations system and/or a public health context. Good knowledge of enterprise resource planning systems.

Skills

Sound knowledge of administrative, financial, and management principles, procedures, and policies of large international public-sector organizations. In-depth knowledge of the principles and practices of administration, programme and project management. Strong managerial and analytical skills. Demonstrated ability to analyse financial data and propose related business strategies or policies. Ability to work with competing priorities under pressure. Ability to direct and manage an inter-disciplinary team. Ability to represent the organization, and negotiate with government, United Nations agencies and other development partners. Ability to maintain and establish excellent interpersonal working relations.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Setting an example
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 84,672 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2872 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• Those who were called for final interview earlier need not to apply again.
• This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
    • A written test and/or an asynchronous video assessment may be used as a form of screening.
      • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
        • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
          • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
            • Staff members in other duty stations are encouraged to apply.
              • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
                • The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
                  • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
                    • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
                      • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
                        • Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
                          • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
                            • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
                              • Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
                                • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
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