Established in 1951, IOM is the leading intergovernmental organization in the field of migration and works closely with government and non-governmental partners. IOM is dedicated to promoting human and orderly migration for the benefit of all. To do so, it provides services and advice to governments and migrants to ensure that migrants' needs and rights are respected.
In partnership with key stakeholders, IOM has been implementing Assisted Voluntary Return and Reintegration Assistance (AVRR) programmes throughout the region. This programme assists vulnerable migrants who wish to return voluntarily to their country of origin but cannot do so on their own. These migrants, if they freely express their wish, can receive administrative, logistical and financial assistance for a return to their country of origin in safe, dignified and human rights-respecting conditions.
Under the general supervision of the Head of Programmes and the direct supervision of the Senior Project Coordinator, and in coordination with the Regional Project Manager, the Operations Assistant, is responsible for supporting all activities of the program, with the following duties and responsibilities:
- Provide migrants who are interested in joining the IOM Assisted Voluntary Return (AVR) Programme with timely and transparent information to support their informed decision.
- Screen migrants requesting AVR to assess and establish their willingness and eligibility to join the Programme or other global assistance funds.
- Identify any potential vulnerabilities and, in coordination with the Senior Project Coordinator and the Country Office in the country of origin, refer to appropriate service and put in place appropriate mitigating measures. Provide timely follow-up of each case.
- Support migrants in filling out and signing all relevant AVR administrative procedures.
- Organize logistical and administrative aspect for the safe and dignified return of the migrants, including consular formalities for safe conduct, liaison with the National Service for Migration, accommodation, onward transportation, etc.
- Notifying the IOM country office in the country of origin and provide the necessary documentation (forms and reports), in accordance with the procedures established by the IOM, so that the necessary assistance can be provided.
- Check that the documentation received from the operations team in relation to tickets for transport is correct in terms of fares, names, routes, number of passengers, dates and times.
- Accompany migrants to the airport (in contracted vehicles) to assist with check-in and baggage documentation.
- Verify that the return process of migrants is carried out in an appropriate and safe manner, in accordance with international law and IOM established procedures and practices.
- Demonstrate a thorough knowledge of Movement Operations SOPs and Movement-related systems and databases (including MiMOSA), as well as the ability to remain professional, and impartial during all interactions with migrants and colleagues. in accordance with the IOM Code of Conduct and instructions on the Prevention of Sexual Exploitation and Abuse (PSEA).
- Perform such other duties as may be assigned.
EDUCATION
- Bachelor’s degree with five years of relevant professional experience; or
Secondary education with seven years of relevant professional experience.
EXPERIENCE
Experience in liaison work with government authorities, international and national organizations, UN agencies and NGOs. At least 4 years of relevant experience in local migration-related projects, policy development and implementation of capacity building activities. At least 3 years of previous experience working directly with migrants or carrying out human rights protection activities will be considered an asset. Previous experience with database and computer systems will be considered an asset. General studies in migration and gender will be an asset. Postgraduate studies in migration, human rights or gender will be considered an asset.
SKILLS
Strong written and verbal communication skills and ability to effectively communicate with and lead a team; Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
LANGUAGES
Required: Spanish. Desirable: Working Knowledge of English.