Ombuds Program Assistant

Job Vacancy | Wednesday, February 4, 2026

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  • Reference Number 260096 Position Grade TL1 Department Office of the Ombudsperson Division Office of the Ombudsperson Location Asian Development Bank Headquarters Date Posted Wednesday, February 4, 2026 Closing Date Wednesday, February 11, 2026 11:59 p.m. (2359 Manila Time, 0800 GMT)

    Join Our Mission to Foster Prosperity in Asia

    Are you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

    Organizational Setting and Reporting Relationship

    The position of Ombuds Programs Assistant is assigned to the Office of the Ombudsperson (OOMP). You will be based at our ADB headquarters in Manila.

    You will report to the Ombudsperson and officer, as applicable.

    Your Role

    As an Ombuds Program Assistant, you will perform all administrative responsibilities to support the Ombudsperson, OOMP staff, and OOMP-led events and other projects. In performing your responsibilities, you must adhere to the International Ombuds Association's Standards of Practice and Code of Ethics. You will be expected to conduct yourself with the highest level of professionalism, integrity, and confidentiality.

    You will:

    • Manage the Ombudsperson's and other OOMP staff's complex schedules involving confidential meetings and other appointments with internal and external constituents.
    • Handle confidential and highly sensitive information that you will be privy to as a result of this work.
    • Discern and recuse yourself from situations that may conflict with OOMP's confidentiality, neutrality, informality, and independence.
    • Provide logistical support to conduct alternative dispute resolution interventions, i.e., group facilitated difficult conversations, informal mediation, team coaching.
    • Coordinate logistical requirements of OOMP-led events and targeted awareness raising activities.
    • Help implement OOMP's communication plans and educational programs.
    • Support the work of OOMP's staff consultants.
    • Conduct research and informal data gathering to support OOMP's efforts to develop creative solutions to complex organizational problems.
    • Help maintain OOMP's database and case tracking system.
    • Process missions and archive related documentation (travel requests, expense reports).
    • Help with strategic budget preparation.
    • Help expand OOMP's Conflict Management Library.
    • Participate in relevant staff development opportunities.
    • Maintain and enhance the OOMP office suite to ensure it remains welcoming, accessible, and a safe space for people who come to the office for help.
    • Perform additional responsibilities as assigned and stipulated in your workplan.

      Qualifications

      You will need:

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