Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every member feels they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
Nigeria is the most populous country in Africa, and its influence spreads across the continent. Yet, inequality and insecurity have consistently undermined Nigeria's development. Mercy Corps Nigeria was established in 2012 to respond to these challenges. The Nigeria team is headquartered in Abuja, in the Federal Capital Territory (FCT), with programming across 16 states of Nigeria. Mercy Corps works with communities to build economic opportunities, enhance water security, drive peace and good governance, and ensure food security. Our activities are building resilience through an integrated approach, helping communities–and the most marginalized within them–cope, adapt, and thrive in the context of numerous shocks and stresses. With a strong and growing team, Mercy Corps works to achieve the vision of a Nigeria in which all people are empowered, engaged, resilient, and secure.
Mercy Corps is seeking a senior Monitoring, Evaluation, and Learning (MEL) Director who will support the implementation of an anticipated five-year, anticipated five-year USAID/Feed the Future-funded Resilience Activity in Sokoto and Zamfara states of Nigeria. The MEL Director will be responsible for oversight of Activity-level monitoring and evaluation - including qualitative inquiry -, ensuring that a robust MEL system provides evidence needed for learning and adapting throughout the program life-cycle. The MEL system should be robust enough that data can be used as part of an impact evaluation.
The MEL Director’s role is to also oversee and ensure coordination of the various technical areas across the MEL staff of the Project, and other relevant Project staff and components. The MEL Director is responsible for the capacity building and mentoring strategy for program staff on themes related to monitoring, evaluation, accountability, reporting, and learning.
MEL STRATEGY AND PLANNING
● Set up and oversee the timely implementation of MEL systems, including the Activity Monitoring, Evaluation, and Learning Plan (AMELP), M&E Technology Plan, and Learning Plan.
● Oversee data collection, analysis, management, visualization, mapping, and reporting on quantitative and qualitative indicators related to the program’s overall operational context, and performance.
● Harmonize the MEL system across consortium partner systems and other external systems, as relevant.
● maximize the use of participatory methods in MEL data collection
● Ensure the quality of MEL implementation for the Activity, consistently reviewing and adapting the MEL systems and tools to the needs of the changing programmatic context.
● Ensure systems are established and maintained to collect sex- and age-disaggregated data to ensure that the project team can design gender-sensitive, and socially-inclusive.
● Ensure that personal protection is included in data collection (direct and remote), storage, and presentation of those data.
● Tailor evidence-based learning to diverse audiences, decision-makers, and stakeholders.
INFORMATION MANAGEMENT
● Ensure data management processes (collection, cleaning, analysis, storage, reporting, and visualization) are functioning in all Activity locations to provide quality data within deadlines.
● Ensure data quality through routine internal Data Quality Assessments (DQAs) as required by the Mercy Corps MEL Policy, and make adjustments as needed.
● Ensure the Activity adheres to Mercy Corps’ MEL and Program Record Retention and Responsible Data Policies.
● Develop reporting templates that facilitate the acquisition, aggregation, and flow of information and learning within the program as well as externally.
● Maintain a comprehensive reporting and accountability schedule as well as review program reports to ensure reports contain accurate, clear, and high-quality data presented in the proper format.
TEAM MANAGEMENT
● Oversee the Activity MEL team and sub-contractors, such as external evaluators and enumerators.
● Use competency-based approaches to build the capacity of all relevant Activity and partner team members to develop and maintain a high-quality MEL system, which integrates regular reflection, learning, and adaption through analysis of quantitative and qualitative data and other knowledge gained through implementation of the AMELP.
● Promote staff accountability, communicate expectations, and provide constructive feedback informally and formally via regular one-on-one meetings and performance reviews.
● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
INFLUENCE & REPRESENTATION
● Collaborate with technical leads across the consortium and build processes for regular feedback to ensure effective and adaptive management.
● Present program MEL to external MEL and research stakeholders to influence decision-makers and promote collaboration and shared learning.
● Actively collaborate with regional and global counterparts to promote the use of MEL best practices and lessons learned.
● Ensure compliance with security procedures and policies as determined by country leadership.
● Proactively ensure that team members operate in a secure environment and are aware of policies.
MEL Managers, MEL officers and MEL assistants on the MEL Team
Reports Directly To: Chief of Party
Works Directly With: The Activity Team
● Minimum of 7 years of relevant experience, including proven experience managing MEL staff
● MA/MS in research methods, statistics, economics, monitoring and evaluation, or other relevant field preferred
● Experience managing MEL and activities under USAID-funded programs
● Proven success in designing, implementing, and overseeing program MEL systems from startup to closeout.
● Experience with and commitment to adaptive management and collaborative, learn, adapt (CLA) processes.
● Research skills, including participatory qualitative and quantitative methodologies and techniques, planning and managing surveys, and developing and refining data collection tools.
● Strong interpersonal and communication skills, and a proven ability to network and maintain effective working relationships with diverse actors.
● Experience and understanding of market-system development interventions and how these are monitored and evaluated
● Previous experience in Nigeria or similar context is essential.
● Excellent verbal and written communication skills in English.
A successful candidate will have a demonstrated ability to lead and communicate effectively with team members and other stakeholders of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. This position requires an ability to think creatively to achieve sustainable impact and enhance long-term resilience. They will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results. They will understand the larger picture while remaining focused on problem solving and effectively navigating complex and sensitive political, conflict, and security dynamics. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.
The MEL Director is based in Abuja. This position requires 60% of time for travel by flight or road to field offices which have varying degrees of insecurity.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.