Back Medical Assistant (Expedited SVN)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the National Medical Officer the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Minsk, Belarus

Call Centre overall duties:

1.    Provide migrants’ information regarding health assessments by phone.
2.    Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
3.    Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
4.    Maintain daily statistics related to health assessments and update the records; and, 
5.    Contribute to customer satisfaction evaluation management.

Reception and Data Entry overall duties: 

6.    Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
a)    receiving and explaining the registration process to applicants.
b)    checking applicant’s identity.
c)    entering biodata of the applicants in the appropriate platform.
d)    taking photos using webcam and loading the image to the appropriate platform; and, 
e)    printing of medical forms, consent forms and other necessary documents.
7.    Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
8.    Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
9.    Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners.  Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically;
10.    File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
11.    Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Resource Management unit; and,
12.    Perform such other duties as may be assigned.
 

OR 

•     Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
•     Knowledge of customer care.
•     Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
•     Previous working experience with NGOs or international organizations is an added advantage.
•     Proven knowledge and/or certification in the data analysis tools such as Power BI an advantage.
•     Proven knowledge and/or certification in the programming language SQL an advantage.
•     Proven experience and knowledge in healthcare specific systems such as Electronic Health Record Systems (EHRs)  an advantage.
•     Proven advanced knowledge in the business process and data management of Interim Federal Health Programme (IFHP) an advantage.

•     Leadership skills (desirable);
•     Excellent communication skills;
•     Fast and accurate typing;
•     Typing speed of at least 60 words per minute;
•     Knowledge of data management principles;
•     High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.