In support of the Embassy of the Republic of Korea (ROK) in Ulaanbaatar, Mongolia, IOM provides administrative visa-related services within the Visa Application Centre (KVAC) in Ulaanbaatar, aimed at making the visa application process more timely and convenient.
Under the overall supervision of KVAC Team Leader and direct supervision of the KVAC Supervisor in Ulaanbaatar, Mongolia, the Incumbent will assist visa applicants with the lodging of their application and return of their visa decision.
Assist in providing dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK.
Support in verifying the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
Assist in providing visa applicants with accurate and timely information to include distribution of relevant forms and checklists; provision of information in the local language to visa applicants and delegates in person, as well as via phone and email and offer and assist with value added services, as requested.
Assist in collecting visa applications and sorting the required documentation. Ensure the completeness and correctness of visa application forms, conduct completeness check of supporting documentation and sort documents according to the relevant checklists.
Input accurate visa application data into the IOM case management system and the ROK visa portal. Generate receipts and invoices, carefully track passports and documentation via QR and/or barcode scans and quality check supporting documentation.
Assist in conducting document verification of the assigned visa application cases and report on the findings, in strict compliance with the requirements and regulations of ROK Government and Embassy.
Assist in the preparation and distribution of timely and accurate reports to management. Conduct regular quality checks of collected applications and fees and generate daily reports for received calls, call-backs and missed calls.
Develop and maintain an expertise in use of all ICT solutions, including the IOM case management system, the ROK visa portal, the appointment scheduling system and the passport tracking module.
Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
Perform any other related duties that may be assigned by the KVAC Supervisor programme management.
Education
University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution and two years of relevant professional experience; or,
High school degree with four years of relevant professional experience.
Experience
Experience in migrant-related programmes OR visa related services;
Experience in customer service; and,
Working and living experience in Korea as advantage.
Languages:
Required: Advantageous:
Mongolian, fluent Any other UN language
English, working knowledge
Korean, working knowledge
Required Competencies:
The incumbent is expected to demonstrate the following values and competencies:
Values
Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.