Back KIC/DCC Salesforce Quality Control Assistant Consultant

Post of duty: Washington DC

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Communications Division (DCC) of the Knowledge, Innovation and Communications Sector (KIC) uses digital intelligence, data, and creativity to help position the IDB Group as the preferred partner for development in the region. DCC works with press, web, email, social media, and paid media channels to help give visibility to stories of impact in the region.

The Communications Division (DCC) is looking for a Salesforce Quality Control Assistant to ensure the quality of the information, records, documents, content, and data that are managed from the projects developed by the Capital Project - Salesforce Marketing Cloud.

​The IDB's Communications Division at KIC builds and protects the reputation of the IDB Group. From this perspective, the communication effort is focused on:

• Strengthen the IDB as a partner of choice highlighting its attributes of closeness and responsibility to the region. We are the partner per excellence.
• Show the IDB as a real honest information broker, which provides an accurate curator of information between the noise, uncertainty, and speed of the moment.

  What you’ll do

  The Quality Control Assistant will support the quality assurance efforts in reviewing forms, records, documents, content, and automations within the Salesforce Marketing Cloud Capital Project, ensuring they meet the project’s standards and requirements.

  The Quality Control Assistant will be responsible for:

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  • Assisting in the review and validation of project-related forms, records, documents, content, and automations for accuracy and quality.
  • Supporting the documentation of discrepancies, errors, and suggestions for improvements.
  • Aiding in the implementation of quality control procedures and standards under the guidance of senior staff.
  • Helping to ensure project deliverables meet IDB's quality and compliance standards.

    Duties and Responsibilities:

    • Assist in conducting quality checks of all project-related outputs.
    • Help prepare quality control reports, documenting issues, and feedback.
    • Coordinate with project teams to address and resolve quality issues.
    • Participate in project meetings and contribute to quality improvement discussions.

      What you'll need

      • Education: Bachelor's degree in marketing, communications, information technology, design and user experience, business or other related field preferred.
      • Experience: At least 1 year of relevant experience.
      • Languages: Perfect command of English and Spanish (Portuguese proficiency is also desirable).

        Key skills

        • Learn continuously.
        • Collaborate and share knowledge.
        • Focus on clients.
        • Communicate and influence.
        • Innovate and try new things.

          Core and Technical Competencies

          • Strong teamwork orientation and effective communication skills.
          • Basic understanding of Salesforce platforms (Service Cloud, Communities, Marketing Cloud).
          • Basic understanding of quality assurance principles and methodologies, with a willingness to learn and apply these concepts in a project setting.
          • Good analytical and problem-solving skills.
          • Experience with content creation.
          • Excellent writing/editing.
          • Superior attention to detail.

            Requirements

            • Citizenship: You are a citizen of one of our 48-member countries.
            • Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

              Type of contract and duration

              • Type of contract: International Consultant Full-Time.
              • Length of contract: 12 months.
              • Work Location: On site.

                What we offer

                The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

                • A competitive compensation packages.
                • Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
                • Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.