Back IT Operations Assistant G5, Fixed Term, Maputo (READVERTISEMENT)

DEADLINE FOR APPLICATIONS9 January 2025-23:59-GMT+02:00 Central Africa Time (Maputo)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

  ORGANISATIONAL CONTEXT:

  At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

  JOB PURPOSE:

  To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

  KEY RESPONSIBILITIES

  • Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.

  • Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

  • Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.

  • Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.

  • Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.

  • With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

  • Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

  • Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.

  • Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

  • Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.

  • Suggest improvements to methods and processes in order to support the continuous improvement of IT services.

  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

    
    OTHER POST REQUIREMENTS

    Asset Management: The incumbent will act as one of the Asset Managers for the whole country working closely with the Management Services unit in Mozambique and RBJ/HQ Teams on the following tasks:

    • Conduct Annual Physical Asset Counts.

    • Train the Asset Focal Points in the CO and Sub Offices.

    • Work on the reconciliation of the Physical Count.

    • Collect incident reports and raise them to Local Property Survey Board (LPSB).

    • Work on the disposal of assets.

      Administrative Tasks: Together with other team members, the incumbent will work on various administrative tasks such as:

      • The procurement of IT equipment

      • Purchase Requisition/Manual Purchase Order ( PR/MPO) Creation.

      • Follow up on IT invoices for internet/mobile and other services.

        DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

        • Has experience resolving more complex technical issues.

        • Has worked with head of units in defining requirements for functional area.

        • Has experience with the application of client services standards to resolve or escalate clients’ service problems.

          STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

          Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

          Experience: At least five (5) years of relevant work experience in the related area.

          Language: Excellent written and verbal communication skills in English and Portuguese.

          TERMS AND CONDITIONS:

          Type of contract: Fixed-Term, G5

          Duty Station: Maputo

          Duration: 12 months (renewable)

          DEADLINE OF APPLICATION

          09th January 2025

          This position is open to Mozambican Nationals Only.

          Female-qualified candidates are highly encouraged to apply.

          Only Shortlisted Candidates will be Contacted

          
          

          WFP LEADERSHIP FRAMEWORK

          WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

          Click here to access WFP Leadership Framework

          📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

          ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

          REASONABLE ACCOMMODATION

          WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

          NO FEE DISCLAIMER

          The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

          REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

          • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

          • Once your profile is completed, please apply, and submit your application.

          • Please make sure you upload your professional CV in the English language

          • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

          • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

          • Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

          • Only shortlisted candidates will be notified

            All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

            
            No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.