Back Internship - Global Accommodation and UN Booking Hub Unit, MSD, - Remote for WFP HQ Rome, Italy

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates

to apply irrespective of race, colour, national origin, ethnic or social background, genetic information,

gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

INTERNSHIP – UN BOOKING HUB

GLOBAL ACCOMMODATION AND UN BOOKING HUB UNIT, MSD

Remote for WFP HQ ROME, ITALY

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill a UN Booking Hub intern position in our Global Accommodation and UN Booking Hub of the Management Service Division, based in Rome, Italy.

BRIEF DESCRIPTION OF THE DIVISION:

The Global Accommodation team provides guidance and support for WFP-managed accommodation. The team is responsible for:

setting the accommodation quality corporate standards and supervising them through dedicated assessment reports; supporting WFP Offices in accessing the Special Account Wellness Fund for accommodation upgrade plans and oversees the implementation of them developing long-term strategies and improvements policies and provides guidance and procedures; overseeing the accommodation service's performance efficiently and effectively through specific reports and analysis and continuously monitors the service customer satisfaction through annual surveys and instant feedback tools.

The Global Accommodation Team is also responsible for:

the roll-out and the UN Booking Hub's mandatory use within all the WFP-managed accommodation and WFP staff; the support on the platform’s use to the guesthouses’ management in the daily activities for processing bookings, creating invoices, retrieving reports, and assessing the guesthouses to the UN common standards for living conditions in the field; guarantees continuous support on the UN Booking Hub's use providing guidelines, bespoke material, online training, and manuals.

GENERAL INFORMATION

Title of Post: Internship Supervisor: Admin officer Unit: MSD Country: Italy Duty Station: Rome Duration of internship: 6 months Expected Start Date: September 2022 (with the possibility to extend to 8 months)

DUTIES AND RESPONSIBILITIES

Under the direct supervision of the Accommodation Common Service Manager, the candidate will perform the following duties:

Support on the data analysis and preparation of reports and presentation. Suggest and create report showing results of the analysis: Support workstream in creation of necessary slides Suggest interesting new slides based on insight gained in discussions and data analysis Participate in team discussions/meetings wherever possible Participate in meetings, as required by the activities Daily customer care and field-support activities related to Accommodation services and UN Booking Hub: Customer care to the accommodation field network Support on training and webinar delivery Support on corporate communication activities

QUALIFICATIONS AND EXPERIENCE

Currently enrolled with at least two years undergraduate studies completed, or recently graduated (within the past six months) University course attendance in the past 12 months; Excellent command of English; working knowledge of French is preferable. A third UN language would be an asset (Arabic) Proficiency in MS Office (Word, Excel, Power Point, Outlook) Familiarity with email marketing tools/survey platforms is well evaluated

REQUIRED SOFT SKILLS/WFP COMPETENCIES:

Time management skills with an ability to plan;

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