Org. Setting and ReportingThis position is located in the Division of Investment and Enterprise, Business Facilitation Section of the United Nations Trade and Development (UNCTAD). The duty station is Tallinn, Estonia. ResponsibilitiesUnder the direct supervision of the team leader of the Business Facilitation Program and reporting to the Chief of Business Facilitation Section, based in Geneva, the Information Systems Officer will count with the overall guidance of the Director of the Division and will be responsible for the following duties: • Plans and directs major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups. • Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures. • Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service. • Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation. • Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc. • Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, development, programming, etc.); oversees development of document and database structures, ensuring that all design aspects are addressed and control and security mechanisms are established. • Develops, implements and monitors information standards and guidelines, including testing paradigms. • Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations. • Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports. • Facilitates communications between the Section and its major clients for good client relations and ensures regular communication with headquarters and with relevant stakeholders on development of activities. Competencies• Professionalism: Knowledge of systems design, and development, management, implementation and maintenance of complex information systems. Knowledge in REST micro services, micro-service orchestration, monitoring micro services, securing micro services (like OAuth2 or similar). Ability to develop and oversee large centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Knowledge of a range of computer languages and development paradigms, knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. EducationAdvanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A relevant first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of seven years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required. Among which a minimum of two years of experience in developing eGovernment systems or content management systems such as eRegulations and eRegistrations systems is desirable. Experience in system planning and programming is desirable. Experience in developing web-based IT solutions to SQL and non-SQL database platforms is desirable. Experience using AI-powered coding agents (e.g., Claude code, GitHub Copilot, Cursor) to enhance development productivity and code quality is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, either English or French is required. Either Arabic or Russian or Spanish or Chinese (Mandarin) is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).