The Norwegian Refugee Council (NRC) is reinforcing its presence in North-East Ukraine and establishes an Area Office based in Kharkiv. The Area Office North - East (AONE) will become a new area office, scaled up from the current Kharkiv Field Office, and will start being operational in the first half of 2026. The Area Programme Manager will take an active part in this scale up.
AONE will cover regions of Kharkiv and Sumy where current Field Office (FO) in Shostka will, in first half of 2026, structurally move to be under new Kharkiv AONE.
The key sectors of intervention covered by the North-East area office will include Shelter, Information Counselling and Legal Assistance (ICLA), Protection from Violence, Education, and emergency response through cash assistance.
The ICT Officer is responsible for the overall establishment and implementation of NRC Information & Communication Technology systems and procedures. S/He will assist in the day-to-day management of IT functions, ensuring the proper functioning of the ICT infrastructure in the Area Office. S/He will provide timely end-user computer support, ensure that Hardware, printers, and software resources are available, and that the office complies with NRC ICT policies, rules, and procedures.
Planned start date is February 2026.
This position is open to candidates who have the legal right to work in Ukraine. Please note that we are unable to provide work permits or visa sponsorships for this position.
Generic responsibilities
Ensure adherence with NRC policies, tools, handbooks, and guidelines.
Provide NRC Area office and field offices support for the internet according to NRC ICT Standards.
Support with the implementation of procedures and tools to ensure information security within NRC.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Promote and share ideas for improvement of the support function.
Proactively make relevant infrastructure changes for the best performance of ICT platforms, software, and services according to NRC global standards.
Implementation of changes in the system's infrastructure established by the regional and/or global ICT Team, in processes of development of new ICT tools and continuous improvement of existing ones.
Provide training to NRC staff (ongoing inductions and training for better use and appropriation of ICT tools relevant to NRC).
Software license management and NRC