Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeCONTR Local Entry and Mid-Level Support
Target Start Date2024-03-01
Job Posting End DateFebruary 17, 2024
Terms of ReferenceGENERAL BACKGROUND OF THE ASSIGNMENT:
Every organisation has a Digital Workplace. It encompasses all the digital tools and assets needed for workers to effectively carry out their business functions. However, in a mature digital workplace, platforms, tools, and capabilities are used to transform the user experience
- creating an intelligent, relevant, and targeted experience to achieve the promised outcomes.
UNHCR is in need of internal digital spaces that empower our workforce to engage and collaborate on business specific processes, issues and priorities at the unit, section, service, community and global layers of the organisation.
The Digital Workplace and Knowledge Unit manages these spaces and one big project in
2024 – 2026 is to replace the current intranet with a more dynamic personalised Digital
workplace experience driven by SharePoint, Teams, Viva Engage and other Microsoft
technologies.
The contractor responsibility is to work with the units, regions to assist with
• Coordination of the integration of existing SharePoint sites (e.g. communities of
Practice, Operational sites and project sites
• Coordination and editorial guidance of the existing and new SharePoint sites ensuring
efficient information management and accessibility
• Providing guidance and training for authors and community managers in SharePoint
• Raising awareness of internal engagement platforms
• Internal digital community engagement
• Assisting with the migration from AEM to SharePoint
• Reporting and analytics
CONTRACT LOCATION: Budapest, Hungary (BSC)
CONTRACT DURATION: SIX (6) Months
WORKING HOURS: Applicable, full-time working arrangement
OVERALL PURPOSE OF ASSIGNMENT:
Concise and detailed description of activities, including measurable outputs and delivery dates, impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract), performance indicators (timelines, value of the service rendered in relation to the cost, timeliness) and work plan:
To support implementation of UNHCR’s Internal Engagement strategy – in collaboration with divisions, bureaux and country operations – and ensure alignment with defined objectives, internal engagement and communication values and brand guidelines, digital workplace & knowledge unit capacity, via an Individual Contractor, is sought to work on:
Integration and development of SharePoint
o Assisting with information architecture of the Digital Workplace
o Assisting with the collecting requirements for new functionalities
o Providing editorial guidance for SharePoint sites
Editorial:
- Create and edit a wide range of engaging SharePoint sites, in collaboration
with and support of entities across UNHCR.
- Liaise with and assist colleagues in HQ, regional bureaux and operations to
better identify and develop content,
- Update and publish content Communities of Practices and Operational sites in SharePoint
- Monitor and assist with the DWK functional email inbox, ensuring all messages are acknowledged and responded to, including direct messages and messages received via Intranet feedback forms
Internal Engagement Awareness
o Support development of process to ‘transfer’ internal engagement to all
colleagues
o Support awareness sessions and production of guidance material of internal
engagement tools
Internal Engagement coordination:
o Support the production of meeting notes, and follow-up completion of action
points, for cross-divisional projects and coordination groups led by Digital
Workplace and Knowledge.
Internal Community Engagement Performance Monitoring
o Research and produce detailed 2024 statistics for SharePoint sites
o Collate and track feedback, identifying positive/ neutral/ negative sentiment and any follow up action required.
o Integrate both quantitative and qualitative feedback received into performance reports.
QUALIFICATIONS OF THE CONTRACTOR:
Undergraduate degree (equivalent of a BA/BS) in in a work related area or similar field plus
minimum of 5 years of relevant experience. • Excellent communication and presentation skills.
• Experience in information management, web publishing and web content development. •
Excellent computer skills (MS Office 365, Word, Excel, PowerPoint, SharePoint, MS Forms
essential). • Experience in authoring with SharePoint. • Excellent command of English (written
and oral), and knowledge of a second language. • Communications experience with UNHCR
and/ or another UN agency. Annex 1 • Ability to telework efficiently and effectively in a team
environment as well as independently, and manage own work related to multiple tasks and activities. • Be comfortable working in a fast-paced and reactive environment, delivering to a high standard with tight deadlines.
MONITORING AND PROGRESS CONTROLS:
The final product (e.g. survey completed, data collected, workshop conducted,
research documents produced specify):
• Internal Community Engagement Performance Monitoring
o Statistics for SharePoint & Viva Engage communities produced
o Internal engagement activities tracked and compiled
o Collate and track feedback, identifying positive/ neutral/ negative sentiment and any follow up action required.
o Quantitative and qualitative feedback collected and transformed into
performance reports.
• Editorial:
o intranet pages developed and published,
o Units email messages properly acknowledged and responded to, including
direct messages and messages received via Intranet feedback forms,
• Internal Engagement Awareness
o Guidance material, training material produced, describing internal engagement
platforms and how to engage
• Internal Engagement coordination:
o meeting notes, and follow-up completion of action points completed
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Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance
Home-BasedNo