Back IDB Invest - IT Support and Audiovisual Services

IDB Invest - IT Support and Audiovisual Services

Location: Washington, DC.

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

IDB Invest is seeking a Corporate Services position to cover IT Support and Audiovisual services. The position requires a highly motivated, versatile, and well-rounded candidate with strong technical and communications skills to resolve escalated incidents and issues associated with the Information Technology platform in service of the Managerial/Executive Team and organize IT technical support for 600+ local and remote users.

What you’ll do:

• Provides IT support and advise on end user devices and solutions for Senior Management Team in IDB Invest
• Organize the logistics for the day-to-day activities of local IT Team ensuring all the requests and reported issues resolved in a timely and quality manner.
• Ensuring all the requests and reported issues are taken care of on a timely and quality manner.
• The employee works in close liaison with the IT specialists on the region and other support groups to maintain functionality and provide solutions to the end users and will be responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets for other support group.
• This position also takes care of the asset management, ensuring assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. This role also involves providing training on new tools and equipment for the end users.
• Implement and maintain services offered on the IT catalog platform. Also, the position will define new workflows and/or modify the existing ones in the ticketing system to make sure tickets are being routed through the appropriate escalation path.
• AV services: Manages the production of both live and recorded materials. The primary area of responsibility is the technical direction (video switcher and camera operation in a live environment, lighting, editing, technical directing, live audio mixing, video playback, graphics, AV equipment maintenance, and other associated activities in the production of an event), record and/or transmit live programming and other special show, events, and projects, either alone or under direction. Makes sure conference rooms and screens on the VIP user offices are properly maintained and operational.

  What you will need

  · Education: Bachelor's degree (or equivalent advanced degree) in Computer Science, Information Technology, Information Systems, or related quantitative field relevant to the responsibilities of the Associate role.

  · Experience: At least 5 years of progressive work experience:

  o Hands-on work on at least one Service Management tool like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)

  o Communicating with Managerial/Executive teams regarding IT Support needs and solutions.

  o Supporting Windows, iOS, MacOS, operating system command line and applications in an enterprise environment.

  o Audio and video production tools such as laptops, video switchers, professional digital cameras, professional audio and video processing equipment, wireless microphones, intercom, and related components.

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  o Experience with Video Conference equipment and control systems, including Microsoft Teams and Zoom.

  o Equipment testing and troubleshooting associated with hardware, software, or programming functions within the AV environment

  o Live Events streaming with OBS or similar software.

  · Languages: Proficiency in English and one of the other Bank official languages (Spanish, French, or Portuguese) is required.

  Key skills

  · Learn continuously.

  · Collaborate and share knowledge.

  · Focus on clients.

  · Communicate and influence.

  · Innovate and try new things.

  Requirements

  Citizenship: No requirements

  Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.