Back ICT Technical Assistant Palestine Ramallah (Nationals Only)

NRC Palestine seeks a candidate passionate about Information, Communication and Technology (ICT), to join our West Bank Area Office. The position is based in Ramallah but will support all staff who work in the West Bank, so there will be a lot of remote support to staff in other offices (plus some travel to other sub offices but only within West Bank). We are seeking candidates passionate about ICT, who have a work or educational background in ICT, with excellent communication skills who can patiently support staff but also help drive forward digital innovation in NRC Palestine West Bank Area Office. 

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Goals and Performance Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines
2. Assist with the implementation of the ICT portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the ICT function
6. Contribute to implementation of Safe and Inclusive Programming Minimum Standards across your area of work.

   Specific responsibilities 

   These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

   • Provide relevant ICT training and onboarding Induction for new staff.
   • Participate in developing the user manuals and other ICT training materials.
   • Support new hires onboarding by preparing the ICT package, assets and required access.
   • Provide first-line support to staff for IT-related issues, including troubleshooting hardware and software problems.
   • Support managing the ICT devices in accordance with the ICT policies and procedures.
   • Manage daily telecommunication related requests and provide monthly analysis reports.
   • Update contact list and telecommunication packages and/or plans.
   • Assist with the purchase of ICT-related items and maintain proper records and documentation. 
   • Assist in developing data visualization dashboards.
   • Assist in the development and implementation of ICT digital tools and procedures.
   • Support the inventory, installation, maintenance and the payment documentation of any new device, system or network equipment.
   • Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.

     Generic professional competencies: 

     • Experience from working as an ICT worker in a humanitarian/recovery context
     • Previous experience from working in complex and volatile contexts
     • Documented results related to the position’s responsibilities
     • Working knowledge of English 

       Context/ Specific skills, knowledge and experience: 

       • Bachelor's degree in relevant field such as IT
       • Fluent Arabic and English, both written and verbal
       • Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
       • Proven ability to plan and implement
       • Motivated and keen to learn
       • Strong organisational and team working skills

         What we Offer? 

         You will be working in an international and diverse organization with a dynamic atmosphere. 

         You will receive support and opportunities to expand your skills and enhance your expertise. 

         You will be working in our Office in Ramallah, 

         📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

         ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

         This position is Grade (04) Step (01). Salary & Benefits are based on West Bank Duty Station.

         Reports to: Area Manager.

         Recruiter: Judeh Hussein

         Contract Duration: 12 months renewable, based on the need of position, fund and performance.

         E-mail: PS.Recruitment@nrc.no 

          If you are interested to apply for this position, please check the full Job Description: JD ICT Technical Assistant (1).docx

         Applications are only accepted if submitted through NRC website.

         Applications won't be considered without a Resume and a Cover Letter in English. 

         For more information about NRC's work in Palestine, please check: https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

         NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
         Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
         At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
         Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH