What we are looking for
A seasoned ICT Manager with a strategic overview on systems and experienced in humanitarian/recovery context with a background in computer science or equivalent field.
Experience working in a complex operation with technical IT skills as well as leadership and interpersonal skills.
Project management expertise with strong stakeholder engagement experience.
Experience in scaling IT systems and system migration.
Knowledge and experience in ICT tools such as: O365 and Microsoft Azure environment, Microsoft Windows server, Windows10, antivirus software: F-Secure, Service Desk Solutions, Backups and DRP, MySQL and SQL databases, Salesforce, PaaS, SaaS, Networking: Cisco Meraki devices and network platform, TCP/IP, LAN/WAN.
What you will do
The purpose of the ICT Manager is to promote, design and provide governance to ICT infrastructure, initiatives, tools and systems aligned with global policies, guidance and procedures in accordance with the local context and needs in NRC Palestine.
Key responsibilities;
Contribute to overall ICT strategy, policy and development priorities, representing ICT needs and priorities at national and regional levels. Implement the NRC strategy and support to achieve the initiatives that have ICT component and the Digital transformation for NRC Palestine operation. Ensure that country ICT set up is implemented according to NRC policies, strategies, tools, and procedures as well as per donor requirements. Provide input on operational support to the Country office Plan of Action, and to coordinate and align operational support with programme and units plans at NRC operation level. Provide advice to senior management on decision-making, technical guidance and support to staff on ICT related initiatives. Responsible for guidance, support and capacity building to programme staff and line managers to ensure implementation of ICT policies, strategies, tools, and procedures across the country operation. Contribute to country programme development projects where ICT is relevant for the programmes, including budgets and reporting to partners according to deadlines and quality requirements. Ensure adequate backup mechanisms and disaster recovery procedures for ICT platforms at country level. Responsible for developing regular ICT reports to Country and Area offices. Responsible for implementation of new country specific ICT technical SOPs, guidelines and tools. Manage performance and staff development of the members of the ICT unit in NRC Palestine, as well as facilitate ICT trainings and technical capacity building for NRC staff. Promote innovation and learning at the Country level using technology to provide better services. Contribute to implementation of Safe and Inclusive Programming Minimum Standards.What you will bring
3 years of experience of working as an ICT Manager in a humanitarian / recovery context. Degree in computer science or equivalent. Experience of working in complex and volatile contexts. Documented results related to the job responsibilities. Knowledge about one's own leadership skills/profile. Fluency in Arabic and English, both written and verbal. Project management skills. Knowledge and experience in ICT tools such as: O365 and Microsoft Azure environment, Microsoft Windows server, Windows10, antivirus software: F-Secure, Service Desk Solutions, Backups and DRP, MySQL and SQL databases, Salesforce, PaaS, SaaS, Networking: Cisco Meraki devices and network platform, TCP/IP, LAN/WAN.Download the detailed job description here to learn more about the position.
What we offer
Duty station: Amman Jordan Contract: 12 months (Renewable) Travel: Up to 10% Salary/benefits: Grade 9 on NRC's grading structure. NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.Find out more about the benefits of working for NRC
Important information about the application process
We invite applications from all qualified and interested candidates. Please ensure you attach copies of your academic and professional certificates. To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace. When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education. Submit your application and CV in English, taking care to attach your latest CV. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. If you have any questions about this role, please email mero.recruitment@nrc.no with the job title as the subject line.Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
do demanding and professional work, often in challenging contexts join a work culture that empowers every employee to share ideas and take responsibility be part of a welcoming and supportive community committed to human dignityLearn more about NRC
Learn more about NRC Palestine The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to: • treat everyone with respect and dignity • contribute to building a safe environment for all • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH