Back ICLA Coordinator (Digital Transformation) Ukraine

The ICLA Digital Transformation Coordinator will contribute to transform the way ICLA provides its services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the ICLA digital team, support the design, piloting and roll out of digital solutions (in particular the Kobli platform) and ensuring that feedback and learning from the field teams are taken into consideration in the development of digital initiatives.

Generic responsibilities

1. Adhere to NRC policies, guidance and procedures
2. Contribute to ICLA strategy development, project proposals and provide input on needs and gaps 
3. Promote and share ideas for improvement and necessary changes in the activities
4. Ensure capacity building of project staff and transfer key skills 
5. Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision and strategy for digital transformation.
6. Ensure compliance with the goals and objectives of the digital ICLA strategy
7. Collaborate with Global ICLA team in Head Office to ensure alignment with global digital strategies for ICLA.
8. Coordinate and manage digital ICLA initiatives
9. Support learning and development of staff on digital initiatives

   Specific responsibilities:

   • Oversee the ICLA Ukraine Digital transformation initiatives
   • Line management of the Digital transformation team
   • Lead the implementation of Kobli, the ICLA digital platform pilot and its further development and roll out. 
   • Engage with relevant NRC staff at national and field level in the project to ensure participation and continuous feedback
   • Coordinate legal content management development and publication for the digital platform
   • Coordinate the development and roll out of the user portal and the legal case management component with field teams
   • Support the transition from current ICLA database to legal case management platform
   • Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Manager.
   • Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection
   • Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.
   • Provide regular progress reports to the line manager and related senior management
   • Coordinate training opportunities for ICLA staff and beneficiaries in use of the digital tools. 
   • Build adequate technical capacity for a sustainable use of digital modalities for legal services provision 
   • Oversee social media campaigns for Kobli advertisement 
   • Support NRC in monitoring and evaluating the use of digital modalities. 
   • Coordinate activities closely with the Global ICLA Digital Project Manager to report on progress and ensure alignment of strategies.  

     Professional Competencies:

     • University degree in social sciences, law, information technology, computer science or any other related field of study
     • Minimum 3 years of relevant experience in a similar position
     • Fluency in written and spoken English and Ukrainian
     • Interest in humanitarian work, IDPs context and legal aid programmes
     • Previous experience in digital transformation and innovation is an asset
     • Previous experience in working in complex and volatile contexts
     • Knowledge of monitoring, evaluation and learning (MEL) processes, with a focus on data management and reporting is an asset
     • Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset
     • Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the strategic development of solutions, working in collaboration with teams, relevant entities and project participants.
     • Previous experience in working in complex and volatile contexts
       
       Behavioral competencies:
     • Strategic thinking
     • Planning and delivering results
     • Managing performance and development
     • Coping with change
     • Working with people
     • Handling insecure environments
       
       This position is for Ukrainian nationals only. Please note that we are unable to provide work permits or visa sponsorships for this position.
       We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.
       Please note we will contact only shortlisted candidates.