Back Head of Operations Somalia

Females are highly encouraged to apply.  What we are looking for

The purpose of the Head of Operations position is to manage and oversee programme implementation, focusing on national level programmes, Emergency Response, multi area programmes and supporting Area Managers (AMs) to ensure high quality and timely implementation at area level. The Head of Operations will also ensure that effective monitoring and evaluation processes are in place to support programme implementation. What you will do

Generic responsibilities:

1. Accountable for holding Area Managers, Multi Area Project Managers (MAPM), and the Emergency Response Team (ERT) responsible for results and compliance with relevant NRC policies, guidance and procedures’.
2. Accountable for the implementation of programmes according to developed plans, budgets and set standards.
3. Accountable for representation and good working relations with authorities, donors, and partners as delegated.
4. Line management responsibility: performance management and staff development of the country’s Area Managers, as assigned from the Country Director (CD).
5. As a Country Management Group member contribute to the development and execution of the country strategy.

   Specific Responsibilities:

   The specific purpose of this position is to take the responsibility of overseeing and assuring programme implementation in Area Offices as assigned from the Country Director.

   1. In collaboration with the AMs, MAPMs and ERT submit monthly project updates (project tracker) to Head of Programme (HoP), Head of Support (HoS) and CD, ensuring that forecasts are updated to take account of actual implementation.
   2. Ensure that data collection tools are being used and that beneficiary data is recorded in Global Output & Outcome Reporting Systems (GORS) on a timely basis.
   3. Ensure area-level Grant Review Meetings (GRM) are held on a monthly basis and facilitate bi-monthly national GRMs.
   4. Alert CD and HoS to possible delays/challenges to implementation and/or to budget utilisation.
   5. Act as primary link between AOs and other members of the Country Management Group (CMG).

      Please download the detailed job description to learn more about the position. As the above responsibilities are just a snapshot from the Job description. 

      What you will bring

      Professional competencies 

      Generic professional competencies: 

   6. Minimum 5 years’ experience from working as a Senior Manager in a humanitarian/recovery context.
6. Documented/proven results related to the position’s responsibilities.

Context related skills, knowledge, and experience: 

2. Behavioural competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

Find out more about the benefits of working for NRC Important information about the application process

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH). 

The Norwegian Refugee Council (NRC) has been present in Somalia since early 2004 and has since expanded its programme. Since 2004, the Norwegian Refugee Council (NRC) has demonstrated a regional competence and expertise in working with displaced populations. 

With four area offices established in Somaliland, Puntland, South and Central, and Jubaland, NRC Somalia has strategically positioned itself to address the needs of displacement affected communities across the country. Moreover, NRC has been actively extending its operations to additional hard-to-reach areas, further expanding its humanitarian reach. 

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We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

Learn more about NRC