Create and review the functional specifications of the business solutions, using dedicated tools (IBM ERM / DOORS) and formal models (BPMN, Archimate). Liaise with the development teams, during Agile development sprints, to ensure a proper understanding of the functional requirements, and monitor software deliverables through various techniques (e.g. code review, tests, review of technical documentation) Contribute to the development and maintenance of end-user documentation and training (materials) while providing clear guidance on the use of systems, tools, and processes, ensuring effective communication and collaboration. Contribute to the development of functional test plans and procedures, and coordinate the overall test lifecycle with the user community to meet user requirements and quality standards. Contribute to service management processes (change, release, and service level management), analyse incidents, assess the feasibility and prioritisation of changes, and suggest effective solutions. Identify opportunities to improve the efficiency of business operations and the productivity of users, and propose enhancements to the underlying processes, tools, and documentation. Stay updated on latest technological developments/methods/best practices/trends and share them within the internal community to enhance organisational knowledge. Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

Completed university studies of at least 4 years in a relevant domain (e.g., Engineering, IT) In addition to the above, minimum 2 years of relevant working experience. Experience in user requirements and process modelling. Knowledge of BPMN, Archimate or equivalent languages. Knowledge of software development lifecycle methodologies. Skills in data analysis (SQL). Skills in software quality assurance (including software testing and validation). Drafting skills in English. Analytical thinking: You analyse information and identify relationships. Problem-solving: You anticipate and solve business problems. Customer focus: You adapt services to respond to customer needs. Quality focus: You set and foster high quality standards. Teamwork: You foster teamwork. Ability to work in a multinational and multicultural environment. Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach. The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will be required to become a basic user of French at level A1 before the end of the probation period. A higher level of proficiency in French would be an asset. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

Applications will be accepted from nationals of EUROCONTROL Member States only. The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated. The selected candidate will be offered a contract for a duration of five (5) years in accordance with the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. This contract may be renewed for a total duration of up to nine (9) years, or it may be converted into an undetermined contract. The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post. The successful candidate shall be engaged in principle at the basic grade of the advertised grades. Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications. Information on salary and benefits can be found on our Careers site EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce. Candidates should go to our Careers site and read the tips on how to apply.

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