The Maroua Field Coordinator will lead IRC Cameroon Programs and Operations in Mayo-Sava, Mayo-Tsanaga and Diamare Departments in Far North Cameroon. He/She will be responsible for overall field coordination, program support, and field office management working under the supervision of the Country Director (CD) and in collaboration with Deputy Director–Programs (DDP), Deputy Director–Finance (DDF), Deputy Director–Operations (DDO) (or Operations Coordinator), HR & Admin Coordinator, Compliance Coordinator, Safety, Security & Humanitarian Access Coordinator, and country program Technical Coordinators.
The position will report directly to the Country Director and is responsible for overall client-focused program implementation, the direct oversight and quality of the core support services: Administration, Human Resources, Supply Chain and Finance and representation in Mayo-Sava, Mayo-Tsanaga and Diamare Departments.
As the IRC’s most senior representative in the field and a member of the country Senior Management Team (SMT), the Field Coordinator must bring a senior leadership profile with a proven track record in managing programs in complex, emergency environments. The Field Coordinator will be confident, eloquent and organized, experienced in matters of humanitarian access and negotiations, able to represent IRC to partners including beneficiaries and donors as well as handle sensitive, complex issues in a diplomatic way that puts the needs of beneficiaries first.
1. Leadership, Coordination and Representation
• Ensure leadership and strategic direction in the area of operation, in coordination with the Senior Management Team (SMT)
• Establish adequate systems of coordination with external stakeholders (bilateral or otherwise), including but not limited to OCHA, INGOs, NNGOs, UN agencies and local administrative authorities, while representing IRC policies, visibility promoting long-term strategy, and problem/conflict resolution
• Actively participate in external coordination meetings including NGO coordination and clusters, serving as the IRC focal point and ensuring sharing of information internally with the country program
• Ensure adequate IRC visibility at community level and promote acceptance
• Provide key advocacy messages to the country leadership team for national level advocacy and communications
• Active member and contributor to the SMT and Country Management Team (CMT)
• Actively participate in the development and implementation of the Strategy 100, include review processes
2. Staff Management and Development
• Ensure effective, open communication and professional relationships among team members, promoting a strong team spirit and providing follow-up and support to enable staff to perform successfully in their positions
• Ensure timely completion and quality of timesheet, work plans, leave, and staff training/development activities
• Participate in the recruitment of staff according to the authorized organization chart.
• Adhere to global and national employment policies and promote adherence to the IRC Way.
• Implement/maintain and document all administrative procedures for the smooth functioning of the field office (filing system, intra-office communication procedures, paper flow procedures, computer use and protocols, etc.)
• Implement/maintain the national staff personnel policy manual
• Implement/maintain system for regular staff evaluation, and standard procedures for new position posting, interviewing, and applicant selection in line with IRC and donor requirements
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. Resolve staff conflicts and concerns in a timely manner
• Promote continuous staff capacity building and training
• Ensure and champion compliance to IRC Way – the IRC’s code of conduct – and take appropriate action in the event of a violation in collaboration with Human Resources department.
3. Humanitarian Access and Security Management
• Assume overall responsibility for the security and safety of program staff and assets within the area of responsibility
• Consistently and proactively monitor/assess the safety and security of the area, promptly reporting concerns or incidents to the DDO and CD and liaising with other external parties as required to maintain/enhance the security environment
• Implement/revise and maintain written security procedures and protocols
• Review and revise regularly the Security Management Plan (SMP) in close collaboration with the Safety, Security and Access Coordinator (security guidelines manual, evacuation plan, contingency plan and SOPs)
• Ensure that all staff is adequately trained in the use of all communications equipment.
• Establish and maintain a well-documented emergency response procedure that all staff can follow
• Monitor security situation in liaison with UNDSS, international agencies communities, beneficiaries and others stakeholders, and actively participate in access coordination meetings
• Ensure compliance with IRC procedures and donors requirements
• Ensure field concerns and challenges are brought to relevant stakeholders to push for standards and procedures
• Ensure that all new employees and visitors receive a safety and security briefing within 48 hours of arrival.
4. Program Development & Design Support
• In close collaboration with relevant Technical Coordinator(s), Senior Program Coordinator, and Field Managers, lead the field-based teams in the development of new proposals and initiatives relating to his/her area of responsibility
• Participate in the development of budgets for program proposals in conjunction with the grants and finance units
• In collaboration with the DDO, conduct operational feasibility assessments for any new geographic zone of interventions, providing recommendations for appropriate modalities of implementation
• Ensure regular provision of contextual updates to SMT and Technical Coordinators relevant to program strategy and implementation, to help inform needed adaptations and response
5. Project Cycle Management
• In close collaboration with the Field Managers, oversee day-to-day implementation of all activities in the field sites, providing constructive supervision to each department to achieve IRC’s program strategy
• Work closely and coordinate with IRC's supply chain, finance and grant staffs to ensure program activities and expenditures are processed on time, including active participation in opening/closing meetings and reviews
• Ensure all programs have clear activity plans, spending plans, monitoring and evaluation plans in line with donor agreements and organizational policies and procedures, ensuring these are regularly monitored and updated
• Working closely with Technical Coordinators, lead the coordination of needs assessments ensuring proactive identification of emerging needs
• Implement/revise and maintain a regular system of project evaluation and progress monitoring (POM, PIM);
• Ensure completion of regular program reports, documentation of results, maintaining of detailed records, and sharing with key stakeholders within the country program - in line with IRC policies and practices, respecting agreed deadlines
• Ensure regular monitoring of the performance of the partners to achieve the established objectives of the project and provision of technical support, capacity building and advice
• With support from program teams, ensuring accountability to beneficiaries, sensitivity, and gender inclusion are adequately addressed in IRC programs
Emergency Response and Emerging Crises
• Actively contribute to the strategic planning process for the emergency response and work collaboratively with management and all IRC departments
• In collaboration with Country Emergency Team (CET) focal points and SMT, act as lead for coordination of IRC’s emergency response implementation and reporting on progress of activities and emerging needs
6. Operations and Finances
• Promote coordination and teamwork between program and operations staff in the field office to improve quality of operations support
• Ensure the development, implementation and monitoring of financial and operational policies and procedures to ensure compliance with IRC and donor policies across all programs
• Implement and maintain verifiable internal financial controls in line with IRC policies and procedures
• Oversee and maintain a cash management system
• Adhere to budget holder responsibilities, including monthly Budget vs Actual reviews and ensuring clean up of BvA online system
• Ensure that IRC and donor supply chain policies and procedures are fully respected, including procurement procedures and warehouse management system
• Implement and supervise maintenance of a system for tracking and identifying all IRC assets
• Ensure accurate supply chain reports including Assets Inventory, Warehouse/stock inventory, purchase request tracking, fleet and generators management are produced on time
• Ensure that all contracts with suppliers and vendors are legal and protect IRC to the fullest extent possible
• In collaboration with the DDO, participate to the IRC’s new Enterprise Resource Planning (ERP) software (INTEGRA) implementation
• A minimum of 5-10 years of professional experience in humanitarian management response, preferably in Africa, including field base management and/or supervision of program support services (administration, finance, supply chain and security).
• Significant experience in humanitarian access and negotiations
Demonstrated Skills and Competencies:
• Demonstrated systems and process analysis skills and experience in developing strong monitoring and evaluation systems.
• Human resource management experience, including staff capacity building
• Excellent professional approach, enhanced skills and proven ability to build staff capacity
• Excellent computer skills: MS Word, Excel
• Master's degree (or equivalent work experience) in humanitarian action, conflict or security management or other related discipline
• Proficiency in French and English
• Local languages would be an asset
Preferred experience & skills:
• Strong management skills, including project planning, budget management and reporting
• Excellent understanding of humanitarian response and standards such as Sphere
• Strong oral and written communication skills, comfortable in a multi-cultural environment and effective in representation and liaison. Able to plan, prioritize and manage multiple tasks under pressure and deliver tangible benefits to a team
• Ability to think strategically and solve daily problems at the same time.
• Strong organizational, interpersonal, and communication skills.
Housing: The Field Coordinator will be based in Maroua with occasional travel to Yaoundé. Accommodation is shared with other international staff in a guesthouse with a private bedroom with electricity, internet and cable TV.
Security: Maroua is security level red and the IRC has a curfew in place. The situation is calm though there remains a risk of terrorist attack and kidnap.
This is an unaccompanied position. Women are strongly encouraged to apply.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.