The Organizational Setting
Under the direction of the Technical Cooperation Branch (TCB) of ICAO, the Flight Operations Section (FOS) is responsible for strategic planning, development, implementation, and evaluation of projects. FOS assists in identifying priority development needs in the civil aviation sector and provides technical cooperation to recipient States. FOS implements projects in accordance with ICAO/TCB policies and contractual modalities.
IMPACT OF JOB PERFORMANCE RESULTS
The main objective is to analyze the proposal for providing services for the SDP, proposing improvements that benefit the overall operation of the airport and ensure:
- Optimization of operations and resources.
- Clear and transparent governance with the participation of all airlines.
- A balanced and sustainable economic model.
- Compliance with ICAO standards and recommendations and reference to international best practices.
- Compliance with regulations issued by the AAC or, in their absence, determination of the requirements that must be met in all areas of service.
- A vision of the evolution of service provision through technology and organization aligned with the growth of the airport and its operational complexity.
ROLES AND RESPONSIBILITIES (WITH EXPECTED OUTCOMES)
Scope of Services
The consultant shall assist AITSA in the analysis, design, and initial implementation of the SDP, ensuring its proper planning and future evolution. To this end, the consultant shall:
1. Analysis and optimization of the Concept of Operations (ConOps)
• Review and optimize the proposed ConOps.
• Ensure that it is adapted to Tocumen as a hub for connections.
• Propose adjustments to ensure efficiency and operational coordination.
2. Analysis of the proposal received
• Review the service provider's proposal.
• Identify strengths, weaknesses, and areas for improvement.
• Make recommendations to optimize operations, governance, resources, and the economic model.
3. Review of previous actions and implementation plan
• Assess the infrastructure and equipment needed for the first phase (service proposal by airline, with limited investments and costs).
• Review and optimize the implementation schedule.
• Analyze the operational integration process, including adjustments in the movement area.
• Verify and optimize coordination with ATC, PTY, and other stakeholders, supporting AITSA in its leadership as airport operator in the provision of the service.
• Review, validate, and issue recommendations on the documentation submitted by the service provider.
• Accompany the Project Manager and the AITSA team during the initial implementation, ensuring the feasibility of implementing successive phases with the same provider or with other provision models.
4. Service model and governance
• Define a service model validated by AITSA.
• Establish performance indicators (KPIs) and transparency mechanisms.
• Ensure equitable treatment of all user airlines.
5. Regulatory compliance and training
• Review the service with respect to ICAO standards and recommendations and AAC regulations.
• Define additional requirements in case of regulatory gaps.
• Propose a supervision and control scheme.
• Verify the training needs of SDP personnel.
• Propose certification schemes and compliance with international standards.
6. Evolution and investment
• Propose a service evolution plan aligned with the airport's growth.
• Identify investment needs in each phase.
7. Perform other related activities as required.
Expected Deliverables
• Comments on the service provision proposal from all areas.
• SDP governance document (structure, KPIs, transparency mechanisms) as airport operator.
• AITSA-OPS organizational structure appropriate to the new operating model.
• Internal AITSA project coordination structure, with the service provider, AAC, and airlines.
• Report on risks and regulatory compliance.
• Roadmap for defining the service and its implementation, integrating the different actions to be carried out in the air movement and the associated complexity.
• Determination of possible future phases for the provision of the evolved service; estimated investment plan and responsibilities of each party.
• Analysis of the advisability of implementing investment and cost recovery mechanisms in phase 1 and/or future phases.
• Other aspects not considered that are relevant to the definition and implementation of the service.
COMPETENCIESCore Competencies:
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
Managerial Competence:
Leadership: Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvement; does not accept the status quo; shows the courage to take unpopular stands. Qualifications and Experience Education
Master's Degree in Aviation and Airport Management
Experience and Knowledge- Expert in airport operations and apron management, with experience in airports >15 million passengers.
- Experience in the design, tendering, contracting, and implementation of AMS/SDP.
- In-depth knowledge of ICAO standards and recommendations, and familiarity with international best practices (EASA, ACI, cases in Munich, Madrid, Orlando, Bogotá, etc.).
- Ability to design governance models with performance indicators and transparency.
- Experience in economic and financial analysis and contractual mechanisms for investment recovery.
- Knowledge of technological innovation applied to apron control.
LanguagesFluency in spoken and written Spanish and practical knowledge of English at a technical level.
CONDITIONS OF EMPLOYMENTIt should be noted that this is a prospective position intended for experts interested in consultancy contracts. (short and long term)
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
ICAO CDI consultants are expected to conduct themselves in a manner befitting their status as international civil servants.
ICAO CDI offers an attractive benefit package to its consultants in accordance with the policies of the International Civil Service Commission (ICSC).
No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.