Job summary:
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenges in more than 60 countries. FHI 360’s Crisis Response team is responding to the humanitarian needs in Northern Ethiopia and the Somali region through an integrated health, nutrition, WASH, and Protection program focused on decreasing morbidity and mortality among the conflict-affected population.
The Deputy Response Coordinator-Operations primary responsibilities are to lead the management of support services for the humanitarian projects at the field level, including the supervising logistics/supply-chain, HR, finance, and administration. This position will ensure that these functions abide by all organizational and donor policies and procedures. Under the supervision of the Response Coordinator, the incumbent will fill a critical role on the senior leadership team in-country, directly supervising operations staff and activities supporting project delivery. Drawing from home office guidance, the position will be responsible for adhering to and standardizing operations and ensuring support services are responsive to the needs of the program. The position offers the opportunity to collaborate with colleagues across departments to identify system needs, process bottlenecks, and to develop unique solutions to enable more timely, efficient, and accountable operations. Additionally, the Deputy Response Coordinator-Operations supports preparedness planning, developing instructional material, facilitating training, and coaching and mentoring staff.
This position is based in Addis Ababa, with expected travel up to 50% of the time to project regions. The position is envisioned for an initial 12-month period, with the possibility of extension.
For international staff based in Ethiopia, FHI 360 provides a competitive salary, danger pay when traveling to designated high-risk regions, premium pay allowance, accommodation, relocation, and regular R&R rotations, which include a roundtrip ticket to designated relief point (or equivalent amount to preferred destination), and a $500 USD lump sum payment.
Accountabilities:
Manage finance, logistics, HR, and administration departments across FHI 360’s Crisis Response projects in Ethiopia. Continuously identify bottlenecks and propose solutions with the goal of creating more efficient programming.
Participate in design and resourcing (people and funds) of current and new programming that meet the changing needs of the affected communities.
Manage Logistics and Supply Chain department, ensure all tasks related to pre-clearance follow local regulations for restricted commodities.
Review all logistics and supply chain procedures and identify bottlenecks and develop systemic changes to improve work flows.
In coordination with the Ethiopia Country Office, ensure adherence to FHI 360 recruitment policies and HR for local hires. Ensure new staff are effectively onboarded.
Ensure regular coordination between Crisis Response-Ethiopia field offices, as well as between/among operational departments.
Identify staffing requirements and ensure organizational charts for the ISHI-E III project are up updated quarterly and disseminated appropriately.
Manage operations budgets, reviewing monthly expenses for operations departments and providing inputs for accurate forecasting and pipeline analysis
Advocate with and/or advise peer agencies, regional authorities, donors and other stakeholders to influence responses to operational issues and challenges to promote delivery of efficient and high-quality humanitarian service.
Ensure Ethiopia’s Humanitarian Projects are compliant with organizational and donor policies; issues out of compliance should be addressed following the appropriate reporting channels.
Consult with the Response Coordinator and HQ to troubleshoot issues and make recommendations for corrective actions. Advocate for the required support to the country office and maintain regular contract with HQ counterparts such as the Senior Program Officer, Associate Director, Operations and Programs, Logistics Specialist and Global Procurement Department, HR Business Partner, ISS, and other regional backstops.
Applied knowledge & skills:
Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.
Experience working with the Bureau for Humanitarian Assistance (BHA) preferred.
Certification in project management preferred.
Demonstrated work planning and scheduling, staff development and capacity building experience.
Knowledge of humanitarian procurement, budgeting, and supply chain management best practices and risk areas.
Capable negotiator, with significant and geographically varied experience establishing contracts, managing vendors, and ensuring products/services are delivered per specifications.
Working knowledge of managing security protocols for both staff and supplies.
Ability to interpret laws and regulations.
United Nations (UN) coordination experience, especially with UNOCHA or the WFP/Logistics Cluster.
Experience operating in insecure environments with minimal infrastructure or amenities.
Must be able to read, write, and speak fluent English; local language skills advantageous.
Problem solving & impact:
Works on problems of diverse scope that require analysis or interpretation of various factors.
Exercises judgment within selecting methods and techniques to determine appropriate action.
Builds productive working relationships with internal and external staff.
Decision may affect a work unit or area within a department.
Supervision given/received:
Receives methods and procedures on new projects and assignments.
Provides guidance to other lower-level personnel, serving as team lead to senior finance, logistics, and HR team members.
Reports to the Crisis Response Coordinator.
Education:
Bachelor’s degree or its International Equivalent in – Human Resource Management, Business Administration, Human Development, Information Science, International Development, Social Sciences, Supply Chain, Logistics, Engineering or Related Field.
Master or other advanced degree preferred.
Certification and/or Degree in logistics or human resources management preferred.
Experience:
Typically requires 8-10 years of logistics, operations, compliance and project management experience, including 5+ years of experience managing field staff.
Experience working in remote, insecure, or challenging locations with minimal infrastructure or amenities.
Experience working in a non-governmental organization (NGO), government agency, or private company in emergency, humanitarian assistance, or international development industry.
Experience establishing startup operations/projects in new countries/offices preferred.
Validated experience of effective independent work; can quickly get others on-side and is able to influence.
Demonstrated work planning and scheduling, staff development and capacity building experience
Prior experience in operations management of USAID and/or Bureau for Humanitarian Assistance (BHA)-funded awards highly preferred.
Typical Physical Demands:
Ability to spend long hours looking at computer screen and doing repetitive work on a
keyboard.
Ability to sit and stand for extended periods of time.
Ability to lift 5-50 lbs.
Technology to be used:
Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment!
Travel requirements:
Estimated 50% throughout Ethiopia
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
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