Result of ServiceThe consultant for conflict resolution is expected to provide the full range of informal dispute resolution services to UN personnel through in-person and virtual engagement. These services shall be provided in a confidential manner. As needed the consultant is required to provide systemic feedback to the Regional Ombudsman should there be an observable conflict pattern in the cases received. The consultant will receive and handle confidential cases assigned directly from the Office. Ombudsman. Due to the confidential nature of the work of the Office and in accordance with the Terms of Reference, the consultant is not required to submit reports. Work LocationRemote Expected duration6 months Duties and ResponsibilitiesThe Office of the United Nations Ombudsman and Mediation Services (UNOMS), was established as the informal pillar of the internal system of administration of justice, to make available services of impartial and neutral persons to address work-related concerns of UN personnel. The UN Ombudsman is an organizational ombudsman. As such, we interact with UN employees who choose to contact us. We provide employees with services to help address concerns, resolve conflicts and support an overall harmonious workplace environment. We work with both parties in a conflict and with other stakeholders, including representatives of management and staff. In addition, we build the capacity of staff to deal with conflict effectively through training and coaching. We also provide systemic feedback to the Organization based on case trends and observations. Our work is guided by the principles of independence, neutrality, confidentiality and informality. To learn more about our office, please follow the link: ww.un.org/Ombudsman Under the general authority of the UN Ombudsman and the immediate supervision of the Chief of Service/Regional Ombudsman, the Consultant for Conflict Resolution will be responsible for the following duties: Provide alternative dispute resolution services to employees of the United Nations Secretariat and other offices served by the informal pillar of the Administration of Justice system. Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiating an agreement. Maintain neutrality, impartiality and confidentiality towards all visitors, gather information as appropriate, and help identify and understand issues and interests, explore options, and generate solutions. Offer creative and expert advice on the best option or dispute resolution technique to meet the visitors’ needs. Work collaboratively to achieve solutions to employment related problems as requested. Develop relationships with visitors and advise on services available from UNOMS. Where required, assist in follow-up to receive feedback and to advise visitors of further available services. Qualifications/special skillsAn Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, social sciences or a related field is required. A first university degree with the relevant combination of qualifications and experience may be accepted in lieu of the advanced university degree. A minimum of seven years of progressively responsible professional experience in workplace mediation, workplace dispute resolution, legal, or a related field is required. Training or work experience in conflict resolution including mediation is required. Experience working in an international organizational setting is desirable. Languages1. Fluency in written and oral English and Chinese is required. 2. Fluency in written and oral English and Spanish is required Additional InformationNot available. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.