Back Consultancy services - ToR- Human Centered Design Deep discovery and engagement session with staff at Food for the Hungry- Kenya (FHK)

Consultancy services - ToR- Human Centered Design Deep discovery and engagement session with staff at Food for the Hungry- Kenya (FHK)

1. Context

Changing human behavior is challenging. Human-centered design (HCD), an approach to problem solving that prioritizes empathy, counters these challenges by actively engaging end users, providers and other stakeholders throughout the development process. HCD incorporates an understanding of the motivations and incentives that drive human behavior, including cultural and social norms, into designing solutions that are aligned with the end-user and offer lasting impacts. Embracing HCD means believing that all problems, even the seemingly intractable ones like poverty, gender equality, and clean water, are solvable. Moreover, it means acknowledging that the people who face those problems every day are the ones who hold the key to their answer (IDEO, Design kit, 2015).

1. Background

FHK is currently in the process of piloting and deriving lessons on Food for the Hungry’s (FH’s) new program model. The intent statement of the new program model is: We build resilience that enables children, families, and communities to flourish.

FH’s new Program Model is a systems-based theory that builds resilience to unlock the potential for flourishing communities. FH believes that by building the resilient capacities of the communities using social and behavior change approach and transforming the systems in which they live and work, the children, families, and communities will achieve greater resilience to flourish. At the heart of the program model is the people we serve. The Program Model fundamentally redefines power and shifts power to the communities to define what value needs to be accrued and how.

It is against this backdrop that building capacities in HCD emerges as using a HCD approach will be critical to design and deliver on our program model.

Purpose of the consultancy

The purpose of the consultancy is to conduct deep discovery and engagement sessions with core FH Kenya staff on HCD. This is to build on two core things within FH Kenya which are in place:

1. Community engagement practices are and continue to be central to the way FH Kenya delivers its works.
2. A deliberate effort to gain skills and tools through the Acumen supported course on Human Centered Design Acumen course on Human Centered Design Link
3. Objectives of the assessment
4. Engage staff on knowns and existing unknowns of HCD.
5. Support staff in grounding knowledge, skills and tools acquired to support program delivery.
6. Methodology

Utilize a mix of participatory small group and plenary sessions, hands on activities and brainstorm sessions to deliver the sessions including sharing of tools and other resources that can be used during the implementation of HCD.

1. Proposed Timeline and Deliverables

We envision that the assignment will take a total of 4 working days, comprising 3 days of actual sessions, 0.5 days for preparation before the actual training and 0.5 days to serve as a reflection space post the training.

1. Qualifications

The consultant should possess.

• Over 10 years’ experience in utilizing participatory methodologies in design and development of programs and particular experience with using the HCD model.
• A master’s or PhD Level of education preferably in Development studies/Social sciences or Economics.
• Experience in skills building using participatory approaches for development workers including experience in skills building on HCD.
• Good understanding of development issues and in particular relating to the ASAL areas.

1. Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects any person associated with the delivery of FH work to maintain high ethical standards, and observe safeguarding and associated policies