Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post: 1.Supervisor: The incumbent reports to Deputy Principal of Training Centre through the appropriate Senior TVET Instructor 2.Supervisees: NA ResponsibilitiesThe incumbent: 1. Administrative Responsibilities: a) Oversees and ensures the security, proper functioning, and maintenance of computer lab facilities and equipment. Maintains accurate and up-to-date inventory records of all ICT assets and monitors laboratory usage to optimize resource allocation. Ensures compliance with software licensing agreements and copyright regulations, coordinating closely with the Field IT Office to address any licensing or regulatory concerns. b) Conducts regular audits of ICT equipment and systems to identify and address any gaps in inventory, security, or compliance. c) Develops and implements procedures for the effective management and use of computer lab resources. 2. Technical Responsibilities: a) Installs, configures, and troubleshoots hardware, software, and operating systems. Performs preventive maintenance and minor repairs; coordinates and escalates major issues to FIMTO for external resolution. b) Manages Microsoft Office 365 “Education” accounts for TVET instructors and students, including performing necessary updates and password resets for all education users at the VTC. Provides support and facilitates access for instructors and students to the online learning platform. c) Diagnoses and resolves network and system issues in the training center. d) Replaces computers’ consumable items, peripherals components for various ICT devices, such as toner cartridges, batteries, and other hardware parts as needed. e) Assists in recommending new ICT equipment and software purchases and providing consultation on the acquisition of hardware and software. 3. User Support: a) Provides guidance and technical assistance to students, instructors, and administrative staff in response to their queries and technical challenges. Ensures prompt solution of user issues to maintain productivity. b) Facilitates user training on hardware, software applications, and online platforms to enhance user competency and ensure effective utilization of resources. c) Acts as the primary point of contact for user feedback, collecting suggestions for improving ICT services and ensuring the user experience is continually enhanced. 4. Perform other relevant tasks as maybe assigned. CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Functional Leadership (as applicable) i. Applying Technical Expertise ii. Learning and Researching iii. Planning and Organizing iv. Deciding and Initiating Action v. Creating and Innovating EducationA university degree from an accredited educational institution in an approved course of study with major specialization in computer science, IT, networks, or related field Job - Specific QualificationNot available. Work ExperienceTwo years in network administration, hardware maintenance, and software support is required -Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID, please to mention its number down, as it is desirable. Do you have any current or past affiliations with non-governmental organizations, academic institutions, political organizations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact your neutrality, objectivity or independence in the performance of your duties for the UN / UNRWA? if yes please explain as it is required LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).