ABOUT THE ROLE
As our Community Management Intern, you’ll be working closely with our Head of Community to deliver a world-class donor experience to Common Goal’s members (players, managers and supporters who have signed up for the pledge). As part of your day-to-day responsibilities, you will build and maintain communication with Common Goal members and partners, conduct research that helps generate insights into our members’ needs and satisfaction levels and support the continuous improvement of Common Goal’s community engagement strategy. And, of course, you’ll get to play some football. We love kicking off the day with a game from time to time!
YOUR TASKS
● To support our member communication across each stage of the customer lifecycle, from the formal onboarding and announcement of members to the timely delivery of impact reporting
● To develop and maintain a community engagement calendar that maps out community events and our year-round member communication
● To collect, manage and update data on Common Goal members and business partners
● To track measures of community engagement (such as our members’ Common Goal related social media activity) and gather feedback on our members’ motivations, needs and satisfaction
● To help evolve Common Goal’s community engagement strategy
YOUR PROFILE
● You have previous project management and/or community management experience
● You are a people person, with exceptional oral and written communication skills and the ability to work and interact with a wide range of target audiences (ranging from professional football players to fans to business partners)
● You have excellent organizational skills with the ability to multitask efficiently
● You are proficient in the Microsoft Office Suite and Google Apps
● You are a matriculated university student - preferably in an advanced semester
● You are Berlin-based or willing to relocate
● You believe in our mission and are willing to go the extra mile for the cause
OUR OFFER
● A paid internship of 3-6 months; the start date is August/September 2020
● Real responsibility from day one and full ownership of your tasks
● An immersive experience that connects you to both the football industry and charity sector
● A stimulating work environment with flat hierarchies and creative freedom
● The opportunity to position yourself at the heart of a growing movement that’s changing the game for good
This vacancy is archived.