Back Community Management Intern (f/m/d)

  • Added Date: Monday, 13 July 2020
  • Deadline Date: Friday, 31 July 2020

ABOUT THE ROLE

As our Community Management Intern, youโ€™ll be working closely with our Head of Community to deliver a world-class donor experience to Common Goalโ€™s members (players, managers and supporters who have signed up for the pledge). As part of your day-to-day responsibilities, you will build and maintain communication with Common Goal members and partners, conduct research that helps generate insights into our membersโ€™ needs and satisfaction levels and support the continuous improvement of Common Goalโ€™s community engagement strategy. And, of course, youโ€™ll get to play some football. We love kicking off the day with a game from time to time!

YOUR TASKS

โ— To support our member communication across each stage of the customer lifecycle, from the formal onboarding and announcement of members to the timely delivery of impact reporting

โ— To develop and maintain a community engagement calendar that maps out community events and our year-round member communication

โ— To collect, manage and update data on Common Goal members and business partners

โ— To track measures of community engagement (such as our membersโ€™ Common Goal related social media activity) and gather feedback on our membersโ€™ motivations, needs and satisfaction

โ— To help evolve Common Goalโ€™s community engagement strategy

YOUR PROFILE

โ— You have previous project management and/or community management experience

โ— You are a people person, with exceptional oral and written communication skills and the ability to work and interact with a wide range of target audiences (ranging from professional football players to fans to business partners)

โ— You have excellent organizational skills with the ability to multitask efficiently

โ— You are proficient in the Microsoft Office Suite and Google Apps

โ— You are a matriculated university student - preferably in an advanced semester

โ— You are Berlin-based or willing to relocate

โ— You believe in our mission and are willing to go the extra mile for the cause

OUR OFFER

โ— A paid internship of 3-6 months; the start date is August/September 2020

โ— Real responsibility from day one and full ownership of your tasks

โ— An immersive experience that connects you to both the football industry and charity sector

โ— A stimulating work environment with flat hierarchies and creative freedom

โ— The opportunity to position yourself at the heart of a growing movement thatโ€™s changing the game for good

This vacancy is archived.

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