- Support to implementation of ICT strategies and introduction/implementation of new technologies/approaches as guided by UN Myanmar Business Operations Strategy.
- Support to effective functioning of the Common ICT hardware and software packages
- Support to networks administration
- Provision of management services for UN Myanmar common platform services when applicable
- Provision of technical and administrative support for UN common Premises smooth functioning
- Facilitation of knowledge building and knowledge sharing
- Other duties as assigned
- Ensures compliance with the UN information management and technology standards, guidelines and procedures set
- Support to full functioning ICT support desk, Joint VoIP, PABX, meeting room equipment and accessories
- Implementation of the common printing imitative
- Serves as a focal point for common printing/photocopying services ensuring smooth functioning of it throughout the Common Premises
- Provision of inputs to elaboration of internal policies and procedures on the use of common ICT system.
- Contribute to the UN ICT WG annual work plan and implementation of it.
- Provision of necessary inputs to maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
- Contribution to development or use of the latest innovative ICT approaches for high impact results for common business (e.g. facilitating various meetings and conferences between offices remotely located from each other, improved common office management system, common information sharing platform, common email groups, electronic registry, etc) as required.
- Ensures maintenance of an up-to-date inventory of the software and hardware.
- Support to smooth operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN asset and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
- Support to trouble-shooting and monitoring of network problems.
- Provide immediate response to user needs and questions regarding network access.
- Support to maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Support to implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
- Contributes to maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
- Provide input to timely LAN Infrastructure and Internet connectivity upgrade to meet the common UN requirements.
- Identification of the opportunities for UN common information sharing platform that is suitable or accessible for all UN Agencies for improved efficiency and effectiveness;
- Support to creation and maintenance of UN Common web sites, group emails in consultation with all Agencies.
- Maintain effective cooperation with UMFCCI building management on the building electrical supply and advises the Common Premises/Services Coordinator on required actions in timely manner;
- Serves as the focal point for the alternate power supply/back up generator making sure that it is functional; maintained and repaired on regular basis;
- Provision of advice on and assistance in procurement of new equipment for the UN common purposes, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
- Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Common Services Unit Asset Focal point;
- Provision of ICT support to events organized in UN Common premises;
- Any other duties as deemed necessary
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
- Organization of trainings for UN staff when needed on ICT issues.
- Synthesis of lessons learned and best practices in ICT.
- Contributions to knowledge networks and communities of practice.
- Demonstrates commitment to UN’s mission, vision and values.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Demonstrating/safeguarding ethics and integrity
- Demonstrate corporate knowledge and sound judgment
- Self-development, initiative-taking
- Acting as a team player and facilitating team work
- Facilitating and encouraging open communication in the team, communicating effectively
- Creating synergies through self-control
- Managing conflict
- Learning and sharing knowledge and encourage the learning of others.
- Informed and transparent decision making
- Ability to perform a variety of complex and repetitive tasks and duties related to ICT
- Ability to identify problems and propose solutions in timely manner
- Researches best practices and poses new, more effective ways of doing things
- Understands the main processes and methods of work regarding to the position
- Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
- Demonstrates good knowledge of information technology and applies it in work assignments
- Demonstrates ability to identify problems and proposes solutions
- Uses information/databases/other management systems
- Reports to internal and external clients in a timely and appropriate fashion
- Organizes and prioritizes work schedule to meet client needs and deadlines
- Responds to client needs promptly
- Gathers and disseminates information on best practice in accountability and results-based management systems
- Bachelor’s Degree preferably in Computer Science or Computer Technology or other equivalent level of related degree or post graduate diploma is required
- Min. 2 years of working experience in the relevant areas such as user support, network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design. Experience in handling administrative tasks is an asset.
- Experience in handling of web-based management systems.
- Language Requirements:
- Fluency in English and Myanmar languages.
Contract Duration: 1 year