Clinical Case Manager Job #: req32764 Organization: World Bank Sector: Health & Safety Grade: GF Term Duration: 3 years 0 months Recruitment Type: International Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Knowledge of other languages, particularly French and/or Spanish, preferred Closing Date: 5/9/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.
About the World Bank Group (WBG):
Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2021, the WBG committed $157 billion through rapid and flexible financing mechanisms to help countries tackle the COVID-19 crisis and address their most pressing development needs. It is governed by 188-member countries and delivers services out of 120 offices with over 17,000 staff located globally.
The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.
This position will be based in Washington, DC under the Health and Safety Directorate. The Mental Health Strategy Program Manager reports to the Manager, Mental Health and Wellbeing.
About the WBG Health & Safety Directorate
The staff member functions within the Health and Safety Directorate (HSD), Mental Health & Wellbeing Unit (MHWU), which assists and advises in identifying staff health issues which are related to the workplace in HQ and Country Office locations for World Bank Group (WBG) and International Monetary Fund (IMF) staff. The MHWU also includes and oversees the Bank Group’s Domestic Abuse Prevention Program (DAPP) for victim-survivors – staff and spouses – of domestic abuse; and the Family Consultation Services, which provides counseling services for spouses and other family members. The MHWU provides services that promote the psychological health and well-being of employees and contribute to a healthy work environment. The Unit serves clients in Washington, DC, and at Country Offices worldwide. The MHWU is an integral part of HSD, which is the occupational health directorate serving employees and management of the WBG and the International Monetary Fund (IMF). These client institutions are richly diverse environments, with employees from more than 150 countries, working in Washington, DC, and at more than 120 Country Office locations globally. The MHWU is increasingly focused on Country Offices in all regions of the globe, especially given the growing decentralization of WBG operations. The Unit will develop further its involvement with and assistance to Country Office employees and managers. HSD recognizes that individual health and organizational health are related, and that attention to both supports the effective functioning of employees. Medical ethics and confidentiality are cornerstones of HSD’s work.
The Mental Health & Wellbeing Unit provides five main services:
1. Advisory role to managers, Human Resources (HR), Security & other institutional partners on assisting employees with stress health issues that may affect work functioning; identifying stress risks in the workplace and promoting a psychologically healthy work environment; giving guidance on support to employees during organizational change and in crises.
2. Individual counseling: assessment, support & intervention regarding work stress, psychological, substance abuse and family problems; brief counseling; referrals to internal and external resources; provision of resiliency and leadership briefings to staff appointed to assignments in countries affected by fragility, conflict, or violence (FCV).
3. Training & education of managers, HR staff and work groups on psychosocial health problems, psychological health & disability issues, crisis preparedness and response, workplace stress & well-being
4. Crisis consultation and response, after individual or large-scale critical incidents: consultation to managers & HR; crisis intervention & counseling of employees; coordination with internal & external resources, local and international.
5. The Domestic Abuse Prevention Program (DAPP) within this Unit provides state-of-the-art case management, educational, and advocacy services for WBG and IMF staff and their families. It also provides these services, on a contractual basis, to the Inter-American Development Bank (IADB).
Job Rationale:
To serve as a dedicated resource to manage complex cases (whether they relate to physical or mental health) of staff members who are hospitalized, in crisis and/or require extensive psychosocial support, particularly in the absence of local family support. The clinical case specialist will specifically support HSD units in the management of such cases, with referrals from within HSD and not from other WBG units, noting that the support will, in many cases, ultimately extend to other units.
1. Complex Case Management:
• Staff members with severe medical or psychiatric conditions often require coordinated care and support.
• The absence of a dedicated case management specialist leads to fragmented care and increased stress for the affected staff members and their units.
• Their needs may require coordination with multiple WBG and IMF entities, to include HSD, Legal, Security, and HRD; their management as well as external parties in the community as required to include local EMS, police, and medical and psychiatric treatment resources.
• When a staff member suffers medical/psychiatric challenges, they are often unable to summon the physical and cognitive resources needed to coordinate their own care, understand policies, and find all resources available to them and their dependent families.
2. Enhanced Support:
• WBG and IMF staff who do not have adequate medical insurance to cover needs may require assistance identifying appropriate local resources.
Deliverables and Accountabilities:
Case Management:
• Assess and manage coamplex medical, psychiatric and social challenges involving staff members, specifically the psychosocial support elements with which the HSD staff managing the cases may need assistance.
• Liaise with community medical treatment facilities and providers, local emergency services, legal assistance providers, courts, community agencies and local social support services to coordinate support to beneficiaries.
• Liaise with community providers who work with complex mental health conditions.
• Develop and implement individualized support plans in collaboration with community healthcare providers, HSD, and other WBG and IMF entities as required.
• Liaise with, refer to, and coordinate the services provided by multiple WBG and IMF entities to include but not be limited to Human Resources (e.g. medical benefits; corporate case management; pension); Ethics and Internal Justice units; Staff Association; HSD’s Occupational Health and Safety, and Personal Health and Wellness, units, as well as HSD’s Domestic Abuse Prevention Program; and Legal.
• While working within and under the auspices of the Mental Health and Wellbeing Unit, provide support to other HSD units’ clients and respond to requests for services from referral sources in other WBG and IMF entities as listed above.
Support Services:
• Provide emotional and practical support and psychoeducational resources to staff members.
• Recommend psychoeducational resources with staff for family members.
• Liaise with family members, listed emergency contacts, and next of kin as required.
• Coordinate with external agencies and resources to ensure comprehensive care.
• Visit staff members at facilities as needed
Advocacy:
• Advocate for the needs and rights of staff members within the organization and with external providers.
• Document and communicate relevant pertinent information or client issues to HSD units on client’s request.
• Develop and deliver training, workshops, and presentations
Crisis Intervention:
• Provide immediate support and intervention in crisis situations.
• Facilitate communication between staff members, healthcare providers, HSD units/management, and key cross-supports within the organization.
• Utilize clinical information to formulate level of imminent, short-term and long-term risks and referral to relevant units e.g., Domestic Abuse Prevention Program, Security, Staff Counseling, Occupational Health and Safety, Personal Health and Wellness, Human Resources, Ethics and Internal Justice, Staff Association, and Legal.
• Engage in regular coordination with external healthcare providers to review and adjust crisis support plans, continuously monitor and evaluate progress and make necessary adjustments.
• Maintain coordination throughout crisis support to ensure follow-up care.
• As appropriate, undertake clinical needs assessments to develop individualized support plans.
• Participate in the WBG Workplace Violence Prevention Committee
Selection Criteria
Education, Certification, and Skills:
• Master’s degree in social work (MSW) or related field required.
• Licensed Clinical Social Worker (LCSW) (DC, Maryland, and/or Virginia) or equivalent certification required.
• Experience in medical and psychiatric case management.
• Strong interpersonal and communication skills.
• Experience working within an organizational setting
• Ability to work independently and as part of a multidisciplinary team.
• English fluency required; fluency in other languages preferred
• Demonstrated expertise working with multicultural population.
• Working knowledge of structure of international multilateral organizations preferred.
• Knowledge of medical and psychiatric referrals, resources, across levels of care and cost in the Washington HQ vicinity (DC, MD, VA) preferred.
• Demonstrated excellence in clinical judgment and decision-making.
• Strong technology skills, to include:
1. Electronic medical records
2. All MS Office products
3. Email (Outlook)
4. Video-conferencing & online collaboration & presentation/training platforms (e.g., Webex, MS Teams, Zoom, etc.)
Experience
• Seven years of relevant experience post-attainment of applicable advanced university (graduate) degree.
• Additional experience in an occupational setting strongly preferred
• Experience delivering crisis-based counseling services
• Experience delivering supportive health-related case management services involving complex cases in a multitude of settings.
• Experience working collaboratively in a multi-disciplinary and multi-cultural team environment; ability to manage confidential and sensitive matters with discretion, strong independent judgment, and tact.
• International work/living experience preferred.
Competencies
Professionalism:
Demonstrates professional competence and mastery of mental health an clinical case management while applying and working within a multidisciplinary framework;
Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Teamwork:
Works collaboratively with colleagues both within HSD and throughout the WBG;
Solicits input by genuinely valuing others' ideas and expertise using effective engagement, partnership and co-design processes;
Is willing to learn from others;
Builds strategic alliances and partnerships across diverse roles, disciplines and multiple agencies/ entities by gaining their trust and respect.
Planning & Organizing:
Utilizes effective, relevant project management and implementation methodologies to achieve strategic objectives and benefits;
Ensures implementation targets are met;
Develops clear goals that are consistent with agreed strategies;
Identifies priority activities and assignments;
Adjusts priorities as required;
Allocates appropriate amount of time and resources for completing work;
Foresees risks and allows for contingencies when planning;
Monitors and adjusts plans and actions as necessary;
Uses time efficiently.
Judgement / Decision-Making:
Gathers relevant information before making a decision;
Considers positive and negative impacts of decisions prior to making them;
Takes decisions with an eye to the impact on others and on the WBG;
Proposes a course of action or makes a recommendation based on all available information;
Checks assumptions against facts;
Determines that the actions proposed will satisfy the expressed and underlying needs for the decision.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.