Org. Setting and ReportingThe United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. The Pension Fund pays benefits in 19 currencies to more than 70,000 beneficiaries who reside in 190 countries, and services more than 150,700 participants who work in the 25 member organizations of the Pension Fund. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. The Chief, Information Management Systems Service (IMSS) is based in New York, leads the service, is a member of the executive team and reports directly to the Chief Executive of Pension Administration (CEPA). The incumbent is responsible for the Fund’s UNJSPF-PA information systems and communications technologies and coordinating the implementation of the CARE strategy and other strategic decisions. The Chief will establish training plans for information and communications technology staff and provide the necessary tools for supporting knowledge exchange and cooperative work. The Chief will also be engaged in business transformation, process optimization, cultural improvement, and systems implementation. ResponsibilitiesWithin delegated authority, the incumbent: * Formulates and implements the substantive work programme of the Information Management Systems Service (IMSS). * Oversees the management of activities undertaken by the IMSS, ensuring that programmed activities are carried out in a timely fashion. * Collaboratively co-ordinates work in the different areas both within IMSS, the broader UNJSPF-PA Fund, and with member organizations of the Fund UNJSPF. * Provides technology leadership and support for the UNJSPF-PA, member organizations, beneficiaries and participants. * Develops solutions to complicated problems leveraging technology to bring about improvements in productivity and quality. * Supervises staff, consultants and outsourcing arrangements. * Manages projects that focus on the achievement of the strategic goals of UNJSPF-PA, productivity enrichment, risk assessment and mitigation, and security. * Ensures that security and protection are embedded in all IT solutions. * Leads change management activities in support of the implementation of ICT (information and communication technology) strategy of the UNJSPF-PA; in particular, coordinates the development and implementation of the multi-year ICT road map of UNJSPF-PA. post-implementation enhancements and maintenance of the UNJSPF’s Integrated Pension Administration System (IPAS). * Participates in the Fund’s strategic planning and implementation of business solutions that leverage information technology to improve the efficiency and effectiveness of the Fund. * Supervises the provision of information to member organizations, participants and beneficiaries. * Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Pension Board, Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, the General Assembly and other policy-making organs, as appropriate. * Reports to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports. * Assists the CEPA and the Deputy CEPA in preparing the work programme of the Service, determining priorities, and allocating resources for the completion of outputs and their timely delivery. * Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance (PAS), interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting. * Recruits staff, taking due account of geographical and gender balance and manages, guides, develops and trains staff under supervision. * Fosters teamwork and communication among staff in IMSS and across organizational boundaries. * Leads and supervises the organization of meetings, seminars, etc. on substantive issues. * Manages the substantive preparation and organization of such meetings or seminars. * Participates in international, regional or national meetings and provides programmatic/substantive expertise on an issue or holds programmatic/substantive and organizational discussions with representatives of other institutions. * Represents the IMSS at international, regional or national meetings. Competencies• Professionalism: Demonstrated ability to identify service requirements and establish effective service delivery and support, identify industry benchmarks for performance, enhance service and performance management and lead a programme of transformation, produce reports and papers on technical issues, as well as to review and edit the work of others. Knowledge of United Nations policies and operations, rules, regulations, administrative processes and procedures. Ability to identify key strategic issues and use sound judgment in applying expertise to solve a wide range of problems. Demonstrates strong conceptual, analytical, and negotiating skills, and the ability to influence others to reach agreement on difficult issues. Is able to produce reports and papers on technical issues and to review and edit the work of others. Is able to apply United Nations rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. • Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Client Orientation: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. • Managing Performance: Delegates the appropriate responsibility and decision-making authority as appropriate; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly. EducationAdvanced university degree (Master’s degree or equivalent degree) in Information Systems or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Specialized technical training in various areas such as management, and payroll, insurance, pension, or accounting systems is required. Job - Specific QualificationNot available. Work ExperienceA minimum of fifteen (15) years of progressively responsible experience in managing, planning, designing, implementing, maintaining ICT systems and services in international environments is required. Experience in using information technology governance models (i.e., ISO/IEC 38500; COBIT, or equivalent), and information technology service management frameworks (i.e., Information Technology Infrastructure Library, (ITIL) or equivalent) framework is required. Experience in continuous business process improvement and re-engineering techniques is required. Ten (10) years of experience in managing large professional teams is required. Experience in ICT strategic management, change management, and project management is desirable. Experience in emerging technologies including artificial intelligence and robotic process automation, is desirable. Experience in managing global help-desk operations is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. There are no additional desirable languages specified. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).