Under the overall supervision of the Chief of Mission (CoM) in Cambodia and direct supervision of the Programme Officer, the consultant will support the development and implementation of case management Standard Operating Procedures and technical guidelines, leading and facilitating the technical oversight related to case management work, and contributing to broader protection programming and capacity-building effort.
Assess the capacity of IOM protection team and IPs in case management
Review existing case management practices. Develop case management SoPs, and revise intake forms, consent form, case tracking systems, data protection protocols and ensure alignment with global standards
Led case conferences and provide ongoing technical support and mentorship to IOM staff and IPs to ensure quality and ethical case management.
Support in strengthening referral mechanisms with IOM Ips and key stakeholders
Lead the development and delivery of capacity-building initiatives for IOM team and its partners on case management
Develop and disseminate guidance notes, training materials, and documentation of best practices to support continuous learning and institutional memory
Ensure ethical management and confidentiality of case management related data through training, supervision, and adherence to data protection protocols.
Prepare and contribute to reports, briefings, and background notes on protection related activities for internal use, donors, and external stakeholders.
Perform other duties as may be assigned.
Education
Master’s degree in Humanitarian Affairs, Political Science, Law, Human Rights, Development Studies Psychology and Social Science or a related field from an accredited academic institution.Experience
Extensive experience in developing and contextualizing case management SoPs, tools and technical guidance
Extensive experience in developing training materials, and deliver case management trainings
Experience in counter-trafficking case management, GBV, child protection, AVRR especially provision of support to returnees
Experience in the usage of MiMOSA, office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and data analysis
Experience in liaising with governmental authorities, other national/international institutions and NGOs and local actors
Experience in working in similar roles in the region is strong assetSkills
Capacity to work independently with minimal supervisionLanguages
Values
Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: demonstrates willingness to take a stand on issues of importance.
Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
IOM’s competency framework can be found at this link- https://www.iom.int/sites/default/files/aboutiom/iom_revised_competency_framework_external.pdf
Competencies will be assessed during a competency-based interview. Notes