Org. Setting and ReportingThe position is located in the Health and Life Insurance Section (HLIS) of the Financial Risk Management Service of the Finance Division within the Office of Programme Planning, Finance and Budget, DMSPC. The incumbent will report to the Chief of the Heath and Life Insurance Section. The Health and Life Insurance Section is responsible for the administration of the medical, dental and life insurance programme of active and retired staff and their eligible household members, and coordinates with the various offices such as insurance carriers to resolve issues, processing death claims for life insurance, and following up on the status of claims. ResponsibilitiesUnder the general supervision of the Chief of Section, the incumbent performs the following duties: 1. Supervises and reviews a team of Benefits Assistants who are responsible for a variety of HLIS activities and processes such as client service, Active & ASHI enrollment, Medicare reimbursements; Works with UN agencies to streamline health and life insurance processes when necessary. Participates in UMOJA and UNJSPF system discussions by acting as the HLIS focal point for on-going training and communication. This includes: (a) Oversees the enrolment process of eligible active and retiring staff members of the UN and other participating entities; (b) Oversees the relevant interfaces such as the ASHI Pension Interface through Umoja payroll and UNJSPF IPAS (V3); (c) Liases with Pension Fund; (d) Supervises staff handling communications routed through the Customer Relationship Management tool (iNeed) and ensuring that queries are answered within 48 hours; (e) Organizes and coordinates administration and end-user training as required such as training sessions required for Umoja and IPAS use; (f) Supervises staff charged with enrollment and reimbursement; (g) Supports ASHI valuation and Financial Reporting section. 2. Participates in the development of communication plans for the HLIS and prepares insurance presentations and communication pieces, including webinars and video teleconferences with other duty stations. This includes the following: (a) Oversees the relevant areas of the HLIS' website, ensuring that all information is up to date at all times and using the website as the primary medium for all communications; (b) Manages the relevant topics of iSeek webpages for HLIS and updating content as needed, as well as posting global announcements for any HLIS related event and/or updates; (c) Supports the communication plan and management of consultants. Communication plan will include but not be limited to the Insurance Annual Campaign, Information circulars, and various other related forms, documents, and policies; (d) Organizes educational and informational webinars and preparing presentation material, including presentations for the UN new staff orientation programme and the pre-retirement seminar; (e) Works with Third Party Administrators (TPA) of the various insurance plans to develop adequate communication pieces for the programme participants and HR partners. 3. Performs ad hoc assignments as required by the Section Chief and/or the Chief of Service. CompetenciesPROFESSIONALISM: Knowledge of the UN's Health and Life Insurance rules and processes. Knowledge of insurance policies, procedures, and practices at the UN. Ability to apply conceptual, analytical and evaluative skills in health insurance operations. Ability to conduct independent research and analysis, identify issues, formulate options and make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. CLIENT ORIENTATION: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. EducationAn advanced university degree (Master’s or equivalent) in business administration, finance, accounting or related fields is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of five years of progressively responsible professional experience in human resources, administration, or benefits and entitlements, including at least two years of experience in administration of benefits or entitlements for a large global organization, is required. Experience with client service management is required. Experience in Health Insurance design, training, and usage of Insurance, HR, or Payroll modules in a global ERP system as well as workflow and processes is desirable. Experience leading a team is desirable. Experience creating, revising, and publishing policy documents, such as Information Circulars and/or Administrative Instructions, for a large international organization is desirable. Experience in Project management is desirable. Experience with a government sponsored retiree health scheme is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview. Special NoticeThis post is financed by extra-budgetary resources. The appointment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate. Appointment against this position is for an initial period of one year. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.