Org. Setting and ReportingThe United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. The Pension Fund pays benefits in 19 currencies to more than 70,000 beneficiaries who reside in 190 countries, and services more than 150,700 participants who work in the 25 member organizations of the Pension Fund. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. This position is based in New York and located in the Pension Entitlements Section (PES) within the Operations Service of the Pension Administration of the United Nations Joint Staff Pension Fund (UNJSPF-PA). The Pension Entitlements Section is responsible for participation, calculation, and processing of entitlements. The incumbent will report to a Benefits Officer and/or the Chief of the Section. ResponsibilitiesUnder the supervision of a Benefits Officer in the Pension Entitlements Section of the Pension Fund, the Benefits Assistant will be responsible for the following duties: • Monitor and record all changes of participants’ status, e.g., dependents’ history, change in employment situations • Originate and update pension records from enrollment to separation, ensuring that all required documents are received • Calculate withdrawal/residual settlements, transfer of pension rights and all types of periodic pension benefits such as retirement, early retirement, disability, deferred retirement, survivors’ and related benefits • Provide information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, with respect to participation, entitlements and benefits, including validation, restoration, and all benefit options available • Draft routine correspondence and respond to pension inquiries • Undertake necessary research to provide accurate information, in conformity with the provisions of the Regulations and Rules of the Pension Fund, and contact appropriate member organizations to resolve issues • Initiate administrative actions or procedures due to changes in the status of participants/their dependents or in the pension plan • Participate in the standardization of procedures and text for communications originated by the Section • Take part in projects related to participants’ data • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information-sharing, responding to queries, knowledge management, planning and decision-making • Assist with visualizations and updating information material such as web pages or brochures • Perform other related duties, as assigned CompetenciesProfessionalism: • Ability to maintain accurate records, interpret, and analyse a wide variety of data • Ability to identify and resolve data discrepancies and other problems • Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps • Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work Teamwork: • Works collaboratively with colleagues to achieve Organizational goals • Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others • Places team agenda before personal agenda • Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position • Shares credit for team accomplishments and accepts joint responsibility for team shortcomings Planning and Organizing: • Develops clear goals that are consistent with agreed strategies • Identifies priority activities and assignments; adjusts priorities as required • Allocates appropriate amount of time and resources for completing work • Foresees risks and allows for contingencies when planning • Monitors and adjusts plans and actions as necessary • Uses time efficiently EducationHigh school diploma or equivalent. Job - Specific QualificationNot available. Work ExperienceA minimum of three (3) years of progressively responsible experience in employee benefits administration or related area is required. The minimum years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher. Experience in reviewing, analysing, and presenting data using MS Excel and MS Office is desirable. One (1) year or more of experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).