Back Benefit Associate

Hardship LevelH (no hardship)

Family TypeFamily

Family TypeFamily

Residential location (if applicable)

GradeGS6

Staff Member / Affiliate TypeGeneral Service

ReasonRegular > Regular Assignment

Remote work acceptedNo

Target Start Date2024-06-01

Job Posting End DateMay 17, 2024

Standard Job Description

Benefits Associate

Organizational Setting and Work Relationships

The position is part of HR Staff Services (HRSS) within the Division of Human Resources (DHR).

The Benefits Associate will function under the direct supervision of the Assistant/Associate Benefits Officer in the Budapest GSC. As the primary focal point for all benefits-related issues for insured staff, the incumbent will provide advice and guidance to UNHCR staff and eligible dependants on all medical insurance, benefits, and related matters, and process all medical and compensation claims, incl. payments for Appendix D and other related benefits. The incumbent will be responsible for the enrolment of all eligible staff members and de-enrolment of inactive employees, and the collection of contributions as appropriate.

The Benefits Associate will work in one of the benefits teams in the Benefits Unit. The Unit administers insurance plans, processes all compensation claims, and provides efficient services within a culture of customer service and continuous business improvement, knowledge sharing and innovation.

The incumbent will be working in a discreet working environment in which various staff- and benefits-related matters will be discussed and actions initiated. The confidentiality of data and the need to deal with clients in a courteous and efficient manner are salient features of this position; the Benefits Associate commits to maintaining confidentiality and respecting the privacy of all insured members due to the sensitive nature of their functions. The incumbent will perform his/her duties fully observing all applicable rules, regulations, policies and procedures.

Frequent contacts are insured clients and medical service providers worldwide, as well as counterparts in Medical Section, HQ Liaison and Compensation Unit, or UNSMIS, to ensure the provision of services and resolution of difficult problems. The incumbent will also liaise with Sections/Units/Offices within the Organization both at HQ and the Field as required to effectively discharge their duties.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Administer medical insurance plans for enrolled staff, strictly adhering to applicable rules and procedures and in accordance with all applicable benefits administration policies.
• Process in a timely and efficient manner medical insurance claims and compensation claims under Appendix D, damage to / loss of personal effects, and the Malicious Acts Insurance Policy.
• Act as a focal point to provide accurate information to enrolled staff on benefits-related rules & regulations, procedures, reimbursable benefits, membership, the status of claims, etc., give advice, and ensure administrative support as required.
• Maintain an appropriate filing system for all benefits-related documents.
• Settle clinic and other third-party invoices, as appropriate, to medical service providers.
• Issue letters of guarantee of payment to hospitals for staff members and dependants as appropriate.
• Issue travel authorization for staff members proceeding on Medical Evacuation.
• Dispatch medical reports to the Medical Service.
• Conduct impromptu visits to hospitals, where applicable, to verify the authenticity of claims.
• Seek clarification discreetly on medical bills that appear fraudulent or unclear.
• Consult relevant units and management on matters that require additional information and guidance.
• Propose improvements to the work of the Benefits team/Unit.
• Facilitate periodic client satisfaction surveys.
• Participate in Outreach and Duty of Care related activities as required.
• Replace absent colleagues based on the distribution of tasks established within the team.
  • Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
  • Perform other related duties as required.

    
    Minimum Qualifications

    Years of Experience / Degree Level

    For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

    Field(s) of Education

    Not applicable.

    Certificates and/or Licenses

    Business Administration; Office Management; Human Resources Management

    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

    Essential

    Previous job experience relevant to the function or in a related field. Refined expertise in utilizing Microsoft applications (Word, Excel, PowerPoint).

    Desirable

    Operational knowledge of Workday and medical insurance claim processing systems. Knowledge of administering insurance schemes. Proficiency in French.

    Functional Skills

    HR-Administration of Staff Contracts and Benefits

    IT-MS Office Applications

    IT-Computer Literacy

    IT-Microsoft Office Productivity Software

    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

    ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    Competency Requirements

    All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

    Core Competencies

    Accountability

    Communication

    Organizational Awareness

    Teamwork & Collaboration

    Commitment to Continuous Learning

    Client & Result Orientation

    Managerial Competencies

    Managing Resource

    Cross-Functional Competencies

    Analytical Thinking

    Planning & Organizing

    Political Awareness

    All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

    As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Desired Candidate Profile The successful candidate will be the primary focal point for UNHCR staff and their eligible dependants providing timely, accurate and client-oriented advice and guidance on UNSMIS medical insurance, benefits, reimbursements, portal access, coverage and related matters. Therefore, the candidate must have a solid, in-depth knowledge of, and extensive practical experience with related policies and regulations governing administration of UN health benefits. Experience with UNSMIS medical insurance scheme is a strong asset. Additionally, the selected candidate should demonstrate a cordial, respectful and client service-oriented attitude, preferably with proficient language skills both in English and French.
    
    Additional information:
    Candidates must be legally present in Hungary at the time of application, recruitment and hire.
    
    For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.
    NOTE: A completed and relevant minimum first level university degree (equivalent to BA or higher) shall count in full (100%) towards the required years of work experience. Priority will be given to eligible applicants meeting the full requirements
    
    Remuneration:
    In case of appointment, a competitive compensation and benefits package is offered.
    G6 - Salary range: NET 719,243 HUF - NET 842,669 HUF.
    
    Benefits:
    Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).
    
    Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).
    
    Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.
    
    Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

    Required languages (expected Overall ability is at least B2 level): French

    ,English

    ,

    Desired languages

    ,

    ,

    Operational context

    Occupational Safety and Health Considerations:

    Nature of Position:

    Living and Working Conditions:

    Additional Qualifications

    SkillsHR-Administration of Staff Contracts and Benefits, IT-Computer Literacy, IT-Microsoft Office Productivity Software

    Education

    CertificationsBusiness Administration - Other, Human Resources Management - Other, Office Management - Other

    Work Experience

    CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Managing resource, Organizational awareness, Planning & organizing, Political awareness, Teamwork & collaboration

    UNHCR Salary Calculator

    https://icsc.un.org/Home/SalaryScales

    Compendium

    Additional InformationPlease peruse Desired Candidate Profile before applying. French is required for this position in addition to English. Applicants will be required to sit for a written test.

    Functional clearanceThis position doesn't require a functional clearance