Project Context and Scope
Established in 1951, IOM, the UN Migration Agency, works closely with governmental, intergovernmental and non-governmental partners. IOM established its office in Kazakhstan in 1997. Since then, the Organization has been promoting humane and orderly migration for the benefits of all, providing services and advice to the government as well as to migrants. As the Country Office with Coordinating Functions for Central Asia, the IOM mission in Kazakhstan helps to address specific sub-regional migration issues and emerging trends in Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan, establishing priorities for project development in the country offices in the context of sub-regional strategies, policies and consultative processes.
Since June 2022, IOM has been implementing the regional project “Programme for the Promotion of Managed Labour Migration in Central Asia” (Phase 1), funded by the Swiss Agency for Development and Cooperation (SDC), which aims to contribute to the improvement of labour migration management in order to use the human mobility impact on development in countries of origin, as well as in countries of destination. Project participating countries: Kazakhstan, Kyrgyz Republic, Tajikistan and Uzbekistan. Through six key outcomes, the project aims to support the efforts of governments and other stakeholders in target countries to develop coordination mechanisms to identify problems and regularly adapt and improve labour migration policies and processes at the national and regional levels.
The project has six following deliverables:
I. Participating governments and other key stakeholders in labour migration management develop coordination mechanisms to jointly identify and address problems, and regularly adapt and improve labour migration policies and processes in the region;
II. Public and private employment agencies and vocational training centers are improving their services to better meet the needs of the labour market, as well as potential migrant workers
III. Employers in destination states consider ethical recruitment and organised recruitment standards
IV. Potential migrant workers are better informed and prepared to assert their rights and protect themselves in recruitment and migration
V. Migrants and their families have better access to inclusive financial services and products, which improves living standards
VI. Improving the migration accounting system.
Project activity will contribute to the Outcome 3.2 of the project: “Partner employers using managed recruitment services contribute feedback on existing services and advice for improvement”
In order to achieve the project objective and expected results, close collaboration across all the main stakeholders within the labour recruitment process, including governments, international organizations, recruiters, and the private sector, will be required. IOM anticipates working with partners to ensure a wide range of expertise are leveraged to address the challenges outlined and deliver a large-scale response. Such coordination will also be critical to ensure the sustainability of the project’s activities to encourage sustainable change among stakeholders.
The purpose of this initiative is to assess and improve the efficiency and effectiveness of SRA services by gathering feedback from employers. The evaluation will focus on key service aspects such as communication, bureaucracy, worker skills, process duration, and associated costs. The study will identify gaps and opportunities for improvement through employer participation and data collection.
The project activities will be performed by a team of consultants with the international consultant responsible for the overall design, quality and analysis of collected data as well as the drafting and revision of the final report and the national consultant offering support through the administration and processing of surveys and interviews at locations within Kazakhstan, agreed upon with IOM.
Organizational Department / Unit to which the Consultant is contributing
Labour Migration Department/ “Labour Migration – Central Asia” project funded by the Swiss Agency for Cooperation and Development (SDC)/LM.0479 Tasks to be performed under this contract
First deliverable - A developed methodology, along with a presentation of the objectives, approach, and management of various aspects of SRA services (e.g., communication, bureaucracy, worker skills, process duration, costs, etc.), focusing on the employer experience – Deliverable by 30 June 2025;
Second deliverable - Design and develop structured questionnaires to gather feedback from employers on their experience with SRA services so far including their satisfaction levels with specific aspects of SRA and recommendations for service improvements - Deliverable by 30 July 2025;
Third deliverable – Oversee and ensure quality of data collection conducted by the national consultant administering surveys or interviews to measure employer satisfaction and identify areas for improvement and ensure that the national consultant submits a comprehensive fieldwork report, summarizing the results - Deliverable by 30 September 2025;
Fourth deliverable – Provide the draft of the report – Deliverable by 30 October 2025;
Final deliverable – Finalize the report, incorporating feedback, refined analysis, and lessons learned from the exercise, which gaps were still identified, which improvements could be targeted and share this within the national and regional consultation meetings - Deliverable by 30 November 2025 Performance indicators for the evaluation of results
Develop and submit the report on SRA services (word document); Surveys and interviews with relevant stakeholders are completed, with high-quality data gathered that provides in-depth insights into the performance of SRAs. Stakeholder feedback is effectively integrated into the analysis; Consult with the IOM project team on appropriate and agreed approaches to the specified tasks before their completion; The quality of and the timely completion of deliverables; Feedback from the IOM Project Management Team, Thematic Specialist and counterparts; Compliance with IOM House style Guidelines.; Compliance with IOM Data Protection Principles. Education University degree / Diploma in Humanitarian, Political or Social Science, Data Management, Data Science or a related field from an accredited academic institution with three years of relevant experience or High School Diploma in the above fields with five years of relevant working experience Experience Experience in statistical tools, reporting, liaising with government authorities advantageous preferably within the international humanitarian field. In-depth understanding of migration theories, policies, and trends at national and international levels; Experience designing and conducting surveys, interviews, and other data collection methods to gather insights from relevant stakeholders; Proven ability to develop high-quality reports, including drafting findings, analysis, and policy recommendations; Experience in working with international organizations and UN agencies, an advantage. Skills Strong analytical, writing and communication skills particularly in the field of migration; Good knowledge of the migration & evaluation concepts; Familiarity with IOM’s mandate; Good command of oral and written in English or Russian. Kazakh is an advantage. Languages English, Russian will be desirable. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Travel required No Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 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