Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Incumbent: 1. Supervisor: The incumbent of this post reports to the Field Social Services Officer and works closely with Area Relief and Social Services Officer. 2. Supervisees: The incumbent supervises and provides technical guidance to Social Workers in his/her designated area. ResponsibilitiesThe incumbent: 1 Supervises the Social Workers in his/her designated area to ensure client-centered social case work, psycho-social assessment and monitors the progress of care plans to individuals and families in need of social intervention using a strengths-based approach. 2 Mentors, contains, coaches, and provides feedback and support to the Social Workers encouraging their self-reflection and assesses their training needs; provides individual/group staff self-care support and debriefing sessions for the well-being of social workers. 3 Holds regular meetings with Social Workers, monitors, follows-up and identifies/ refers social work issues in need of social interventions to Field Social Services Officer. 4 Acts as a focal point for receiving high risk cases at area level and supervise the designated Social Worker in conducting initial risk assessment in close coordination with Field Social Services Officer in line with established guidance/protocols for high-risk cases. 5 Provides periodic and ad-hoc reports concerning achievements, successes, challenges and indicators as well as their progress. 6 Coordinates with relevant stakeholders the community-based initiatives and activities targeting women, children, youth, elderly and persons with disability and the community at large as identified as being complementary to social intervention objectives at the individual and family level. 7 Coordinates with other UNRWA programmes, at the Area level, to facilitate internal referral and increase refugees' access to UNRWA services. 8 Performs other duties as may be assigned by the supervisor. CompetenciesUN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. In addition, the following Functional Competencies apply: 1. Leading and Supervising 2. Applying Technical Expertise 3. Planning and Organizing 4. Learning and Researching EducationUniversity degree in social work, sociology, psychology, guidance and counseling, social anthropology, social development or a related discipline. Job - Specific QualificationNot available. Work ExperienceAt least four years’ experience in providing social, psycho-social and counseling supervision in development/humanitarian programs in NGO, governmental or nongovernmental organizations is required Experience in using computer applications, mainly database in social work is required -Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID., please to mention its number down, as it is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).