Back Analyst, M365 Technical Analyst

Requisition ID 35038 Office Country United Kingdom Office City London Division Information Technology Contract Type Fixed Term Contract Length 2 years Posting End Date

Purpose of Job

The Digital Workplace capability encompasses a range of technologies designed to enhance productivity, collaboration, and efficiency within the organization.

The M365 Technical Analyst plays a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 (M365) suite, with a focus on deploying and managing M365 Copilot.

Accountabilities & Responsibilities

Technical Support and Maintenance:

• Provide technical support for M365 Productivity tools including M365 Copilot, ensuring its optimal performance and functionality.
• Troubleshoot and resolve issues related to M365 Client and backend issues focusing on M365 Copilot and its integration with the Windows operating system and other M365 applications.
• Monitor and communicate updates and changes to M365 Technologies.

  Implementation and Integration:

  • Assist in the technical deployment and integration of M365 and M365 Copilot within the organization.
  • Collaborate with IT and business teams to ensure seamless integration of M365 Copilot into existing workflows.
    • Assist in developing of training materials and sessions to help users effectively utilise M365 Copilot and other M365 products.
    • Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 focusing on M365 Copilot solutions.
    • Assist creation and maintenance user documentation and knowledge bases for M365 focusing on M365 Copilot.

      Data Analysis, Automation and Reporting:

      • Utilise Power BI to develop and maintain dashboards and reports that provide actionable insights related to M365 deployment and usage, focusing on M365 Copilot.
      • Automate workflows using Power Automate to streamline the deployment and management processes for M365 Copilot.
      • Analyse data to identify trends and opportunities for improvement within the digital workplace.

        User Training and Support:

        • Assist developing of training materials and sessions to help users effectively utilize M365 Applications including Copilot.
        • Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 Copilot solutions.
        • Assist creation and maintenance user documentation and knowledge bases for M365 Copilot.

          Continuous Improvement:

          • Monitor and analyse the performance of M365 identifying areas for improvement and optimisation.
          • Stay updated with the latest trends and advancements in M365 and related technologies.
          • Recommend and implement enhancements to improve user experience and productivity.

            Knowledge, Skills, Experience & Qualifications

            • Bachelor’s degree in Information Technology, Computer Science, or a related field.

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

            • Minimum of 3 years of experience in a technical analyst role, preferably within a digital or IT environment.

            • Strong technical knowledge and hands-on experience with M365, including any exposure to Generative AUI technologies and M365 Copilot.

            • Experience in implementing and supporting M365 tools and solutions.

            • Proficiency in troubleshooting technical issues and providing effective solutions.

            • Familiarity with data analysis and reporting tools, particularly Power BI, and automation tools like Power Automate.

            • Microsoft 365 Administrator Associate certifications desirable (eg Modern Desktop, Messaging, Teams, Identity & Access, Security)

            • Expert-level skills in Windows 10/11 technologies desirable

            • Expert-level skills in Microsoft 365 Collaboration Services desirable

            • Outstanding verbal and written skills to communicate with stakeholders at all levels and able to speak about technical subjects in non-technical language

            • Proven experience of supporting a large multi-user base environment, in a technical M365 role.

            • Positive work ethic, organised, detail-oriented and possessing the ability to lead by example.

            • Display the ability to proactively identify, investigate and resolve issues and incidents within the estate with minimal supervision