Senior Executive - Visitor Services - Internal Application Only
ICRISAT seeks applications from highly motivated and qualified professionals for the position of Senior Execuitve - Visitor Services the Senior Executive - Visitor Services will play a key role in designing and delivering engaging visitor programs that effectively communicate ICRISAT’s mission, research, and impact. The role involves coordination with internal and external stakeholders, presentation of ICRISAT’s work to diverse audiences, and management of visitor facilities to enhance stakeholder engagement. This position is based in ICRISAT Headquarters, Patancheru, Telangana, India.
ICRISAT is a non-profit, non-political organization that conducts agricultural research for development in Asia and sub-Saharan Africa with a wide array of partners throughout the world. Covering 6.5 million square kilometres of land in 55 countries, the semi- arid or dryland tropics has over 2 billion people and 644 million of these are the poorest of the poor. ICRISAT and its partners help empower these disadvantaged populations to overcome poverty, hunger and a degraded environment through better agricultural production systems.
ICRISAT is headquartered at Patancheru near Hyderabad, India, with two regional hubs and eight country offices in sub-Saharan Africa. ICRISAT envisions prosperous, food-secure and resilient dryland tropics. Its mission is to reduce poverty, hunger, malnutrition and environmental degradation in the dryland tropics. ICRISAT conducts research on its mandated crops of chickpea, pigeonpea, groundnut, sorghum, pearl millet and finger millet in the arid and semi-arid tropics. The Institute focuses its work on drylands and on protecting the environment. Tropical dryland areas are usually seen as resource-poor and perennially beset by shocks such as drought, thereby trapping dryland communities in poverty and hunger and making them dependent on external aid. Please visit – www.icrisat.org
Responsibilities:
Facilitate meaningful engagement between visitors and ICRISAT’s scientific and management teams.
Communicate research themes, innovations, and impacts to diverse audiences, including farmers, students, policymakers, and VIPs.
Ensure efficient management and continuous improvement of visitor service areas.
Enhance ICRISAT’s visibility and credibility through well-structured visitor programs.
Share inspiring visitor program updates with ICRISAT leadership, stakeholders, and staff.
Program Design & Coordination
Develop and implement visitor programs tailored to different audience segments – Farmers, Students, Scientists, etc.
Coordinate visitor interactions with relevant scientific and management teams.
Conduct guided tours and presentations covering ICRISAT’s research in Asia and Africa.
Presentation & Communication
Deliver presentations that effectively communicate ICRISAT’s work across research areas.
Engage with diverse audiences, from farmers to policymakers and international delegates.
Keep abreast of key organizational initiatives, partnerships, and events.
Ensure accurate and up-to-date information is shared during presentations.
Document the experience of visitors through photography, video testimonials, and surveys.
Support the weekly development and dissemination of the Happenings Newsletter.
Visitor Service Area Management
Oversee the Sohlberg Visitors Center and SAT Venture to ensure their functionality and appeal.
Maintain exhibits, multimedia equipment, and facilities in optimal condition.
Propose and implement improvements to enhance visitor experience.
Stakeholder Engagement & Feedback Management
Collect and analyse visitor feedback to inform continuous improvements.
Strengthen institutional credibility by fostering trust among visitors and partners.
Ensure effective communication and coordination with institutional stakeholders.
Reporting & Process Enhancement
Maintain visitor records and compile periodic reports on visitor trends and feedback.
Work closely with the Senior Manager to enhance visitor services and facilities.
Identify and implement innovative approaches to improve service delivery.
Perform any other tasks assigned by the Senior Manager – Visitor Services and Protocol Management.
Key Deliverables
Well-structured visitor programs that align with ICRISAT’s mission.
High-quality presentations adapted to different visitor groups.
Efficient management and continuous improvement of visitor service areas.
Regular reports on visitor trends, feedback, and engagement impact.
Strengthened stakeholder engagement through effective communication and coordination.
Requirements/Experience: -
Master’s degree in agriculture or allied subjects, Communications, Public Relations, Environmental Science, or a related field
Strong public speaking and presentation skills.
With atleast 1 year of experience in a similar role in visitor engagement, program coordination.
Excellent organizational and interpersonal skills.
Ability to interact with diverse stakeholders, including scientists, policymakers, and the public.
Proficiency in using multimedia presentation tools and visitor management systems.
General:
This is Contractual position initially for a period of three years (36 months) renewable based on the performance of the incumbent and the institute’s continuing need for the position.
How to apply:
Applicants should apply on or before 25 March 2025 with their latest Resume, and the names and contact information of three references that are knowledgeable about their professional qualifications and work experience. All applications will be acknowledged; however, only short-listed candidates will be contacted.
ICRISAT is an equal opportunity employer