Under the supervision of the Team Lead, the Junior ICT Officer – Infrastructure provides support to ensure the efficient operation and security of the organisation’s ICT services. They assist in the configuration, monitoring, and maintenance of infrastructure systems, aligning these with organisational needs and best practices. By resolving tier 2 and supporting tier 3 IT issues, they contribute to the reliability and functionality of ICT services. The Junior ICT Officer plays a key role in maintaining device management standards, ensuring compliance with security measures, and supporting the improvement of organisational IT processes.