Position Summary
The System Administrator position is located onsite at ICAP offices on the Columbia University Irving Medical Center (CUIMC) campus in New York City. The incumbent will play a key role on the ERP Project team and will provide ongoing support to ICAP Country offices for access and administrative needs pertaining to the system.
Responsibilities
- Oversee the maintenance, upgrades and reliable operation of an ERP system and associated applications.
- In collaboration with vendors, monitor and manage functioning of software and servers.
- Troubleshoot system errors, run routine diagnostics, document problems and resolutions, and assess impact of systems issues.
- Provide guidance to country office IT staff and vendors on technical specifications, equipment requirements and upgrades, connectivity issues and security protocols.
- Perform regular backup operations and oversee processes for data protection and data transmission.
- Manages user access and permission requests including setting up, modifying existing and removing terminated users.
- Monitors system usage to confirm that employees have the proper level of information access.
- Conducts information systems audits to ensure system information is secure from breach and unauthorized access.
- Supervises Support Manager to oversee desktop and helpdesk service requests.
- Complies with data backup and disaster recovery planning standards.
- Performs other duties, as assigned, in support of the ERP system.
Minimum Qualifications
- Requires a bachelor’s degree in Computer Science, Computer Programming, or another closely related discipline and four years of related experience
- System administration and IT certifications in Linux, Microsoft, or other network related fields
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Strong knowledge of and management experience related to held desk and IT operations best practices including expert knowledge of security, storage, data protection and disaster recovery protocols.
- Direct knowledge or experience in functional financial systems (e.g., General Ledger, Asset Management) administration.
- Knowledge of financial management, accounting, monitoring, and reporting processes common to international organizations.
- Demonstrated capacity to successfully work in a high pressure, fast-paced environment.
- Excellent analytical, organizational, interpersonal, oral, and written communication skills.
- Capacity to problem-solve and troubleshoot.
- Ability to work independently and in a dynamic team environment.
- Possess a passion for excellent customer service and commitment to exceptional quality.
- Strong proficiency in Microsoft Office suite of software.
Preferred Qualifications
- A minimum of five (5) years of enterprise cloud-based software/system administration or network administration supporting non-profit, international organizations.
Other Requirements
- Up to 3 trips of international travel, lasting 2-3 weeks in duration may be required.