Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. Department SummaryMercy Corps’ High Impact Philanthropy (HIP) team is a crucial component of the Resource Development Department. The team operates under the strategic leadership of the VP of High Impact Philanthropy to develop and enhance relationships with donors and prospects from the private sector. As a sub-branch within the broader HIP team, the Mid-Level team focuses on donors giving between $1,000-$10,000 in a calendar year. These Mid-Level donors are given a higher level of relationship management than general mass market donors, with the goals of better-retaining and upgrading this valuable audience and identifying candidates to move to a HIP Gift Officer portfolio (which focuses on $10,000+ givers).General Position Summary The Senior Development Officer, Mid-Level Fundraising will work within the High Impact Philanthropy (HIP) team and collaborate with the Mass Market Fundraising team to cultivate, steward, and solicit a portfolio of 500+ assigned Mid-Level donors and high-capacity High Impact Mid-Level prospects across the U.S. This position will help review, build strategy, and monitor Mid-Level versioning of Mass Market Direct Mail campaigns, assist with creating and maintaining donor journeys for each subset of Mid-Level donors, and assist with creating strategies for converting new donors directly to Mid-Level file. Essential Responsibilities DONOR RELATIONSHIP MANAGEMENT
Cultivate, solicit, and steward an assigned portfolio of donors giving $1,000-$10,000 per year.Conduct ongoing, personalized outreach to assigned donors via phone, email, mail, texting, and in-person, with the goal of strengthening donor engagement with and commitment to the organization. Assist the Mid-Level Team with stewardship, cultivation, and solicitation of unassigned Mid-Level donors (General Pool audience). DONOR RETENTION Partner with the Mid-Level Team to create strategic touchpoints to retain Mid-Level donors.Work with the Director of Donor Advancement to create donor journeys and outreach plans to re-activate donors before they drop out of our communication stream.Collaborate with the Director of Direct Marketing, Mass Market Sustainer Manager, Planned Giving Senior Manager, and High Impact Philanthropy team to maintain awareness of cross-selling activities and upgrade opportunities for the Mid-Level audience.DONOR ACQUISITION Collaborate with the Mass Market Direct Mail team on strategies to convert new donors to Mercy Corps directly to the Mid-Level giving threshold. MASS MARKET DIRECT MAIL CAMPAIGN SUPPORT Partner with the Director of Donor Advancement to represent the Mid-Level team in communications with the Mass Market Direct Mail team regarding the review and approval of Mid-Level versioning of Mass Market Direct Mail pieces.Inform the Mid-Level team of the content and strategy of upcoming Mass Market Direct Mail pieces to ensure the Mid-Level team’s communication plan is coordinated with the timing and content of Mass Market Direct Mail pieces.Monitor and assess Mass Market Direct Mail campaign performance for the Mid-Level audience and report results to the Mid-Level team. SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. Supervisory Responsibility The Senior Development Officer, Mid-Level Fundraising position has no supervisory responsibilities. Accountability Reports Directly To: Director of Donor Advancement