NRC started working in Iran in 2012 providing Education, Livelihood and Food Security, Shelter and WASH, ICLA, Disaster Risk Reduction and Protection. NRC is currently rolling out its Protection Core Competency in North and South of Iran covering 9 Provinces focusing on Specialized Comprehensive Protection Case management, Thought Leadership, and CBP activities.
Working as an important member of a small but diverse team committed to serve the most at risk with practical and compassionate care, the Protection Technical Assistant (Protection Case Worker) conducts Protection Case Management in the Areas of assignment. She/he will also collaborate in training, mentorship and coaching of both NRC and National Partner staff at the field.
Generic Responsibilities
Ensure adherence with NRC policies, tools, handbooks, and guidelines.
Ensure compliance with NRC Safe and Inclusive Programming guidelines and tools.
Assist in the implementation of the Protection portfolio according to the plan of action, best practice, and international Protection Standards.
Assist in the organization and delivery of tasks in line with established procedures, agreed priorities, international standards, and relevant guiding principles.
Ensure proper filing of documents and confidentiality of stored information.
Specific responsibilities
Conduct Case Management including development of action plans and Case Management sub services.
Record and complete data entry for Protection assessments in the database in a timely manner and in accordance with relevant procedures.
Ensure accurate data entry of all cases received
Ensure that all data and information pertaining to Case Management are handled in strict and confidential manner, and in line with applicable Data Protection and Information Sharing protocols.
Contribute to the monitoring of CBP activities at MPSCs and capacity building of partners’ Protection staff.
Any other tasks relevant to the position and as requested by the line manager
1. Professional competencies
Knowledge of Psychological First Aid and/or Trauma-Informed Interview Techniques
At least 1 year of work experience as a Caseworker in humanitarian/recovery
Good knowledge of written and spoken English
Good computer skills in Word, PowerPoint, and Excel
Context/ Specific skills, knowledge, and experience:
Excellent understanding of Protection Case Management principles and processes
Knowledge of service mapping and referrals
Previous experience in Protection-related activities is highly desirable
Documentation and report writing in line with Protection principles
Ability to work in a multicultural organization with members from diverse cultures and backgrounds
2. Behavioural competencies
Time management and delivering results
Flexibility, adaptability, and teamwork
Commitment and dedication
High degree of integrity and ethical standards
Patience and persistence with long-term cases
Active listening with empathy and patience
Performance Management
The Job Description
The Work and Development Plan
The Mid-term/End-of-trial Period Performance Review Template
The End-term Performance Review Template, The NRC Competency Framework