About Mercy CorpsMercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The ProgramSince 1986, Mercy Corps has helped Palestinians in the West Bank and Gaza access critical services and become more economically self-sufficient, focusing its interventions on WASH, community crisis resilience, economic opportunities, and cash programming. With funding from BHA and ECHO Mercy Corps has been able to work together with communities in the West Bank and Gaza to respond to these needs. The escalation of conflict that began on October 7, 2023, has sharply exacerbated the humanitarian crisis in Gaza and the region. Mercy Corps is actively working to respond to the crisis and restart our humanitarian programs in Gaza where team members are committed to significantly ramping up much-needed lifesaving aid as soon as it is safe.
The Position The Operations Manager—Gaza Response is a key person within the Gaza Emergency Response team, and wider Palestine country program, who ensures resources are planned and utilized effectively for Gaza response support. The Operations Manager—Gaza response plays a key role in the overall Gaza response operations activities spread across multiple geographical locations under the guidance of the Gaza Response Director and Operations Director—Palestine West Bank/Gaza (WBG).As a member of the country operations management team, the Operations Manager of Gaza response shares the overall responsibility for directing and coordinating the Gaza response operations under the direct supervision of the Gaza Response Directorand the Operations Director—Palestine WBG.
ResponsibilitiesThe key responsibilities of the Operations Manager - Gaza Response include, but are not limited to, strategic oversight, development and implementation of policies and procedures and resource management.
STRATEGICOVERSIGHTStrategic oversight, direction and advice on all aspects of Mercy Corps operations management, aiming at the achievement of the following results: ● Responsible for updating and implementing the supply chain strategy for the Gaza response. Coordinate closely with the Gaza Response team to anticipate programmatic needs and establish effective supply chain solutions.● Thoughtfully contribute to the development and implementation of the overarching Gaza Response strategy, ensuring alignment with Mercy Corps’ mission and management guidelines.● Consistently analyze the operating environment in Gaza, access points for aid, and impact on Mercy Corps’ operations. Provide recommendations on adjusting operations accordingly based on contextual changes.● Advise on operations strategies, policies and plans affecting operations, program deliverables and staffing related to the Gaza response.● Proactively researching and exploring solutions for the access of Mercy Corps’ relief items to Gaza.● Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs. Create learning opportunities and ensure access to available learning resources, where applicable.● Support proposal and budget development related to operations activities.SUPPLY CHAIN AND RESOURCEMANAGEMENTEffective and efficient resources management in Gaza response with the achievement of the following results:●Exercising oversight over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations.●Responsible for the end-to-end oversight of the supply chain for relief items into Gaza, including procurement, customs, transport, and warehousing. Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory related to Gaza response.●Responsible for the provision of high quality and timely procurement and other program support. Provide contract administration for emergency related service and purchase contracts. ●Ensure the establishment of Master Agreements for core programmatic activities, in collaboration with the MC Palestine Procurement team. Manage the resultant supply chain partnerships, Master Agreements and service contracts as required.●Provide support as required to the Mercy Corps team inside Gaza related to local procurements as well as in the supervision of general facilities and office management, asset, fleet and warehouse management inside Gaza.●Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner during the Gaza response.
LIAISON ANDCOORDINATION:
Liaise and manage the coordination with external stakeholders related to the access of goods, including but not limited to: Suppliers, WFP Logistics Cluster, UNOPS/UN2720, UN Access Support Unit and the Egyptian Red Crescent Society.
Represents Mercy Corps as required in coordination with the country management team. The Operations Manager - Gaza response will have certain representation at the discretion of the Gaza response Director and Operations Director - Palestine WBG. The level of representation may vary depending on the country's context (i.e. Local Logistics Cluster, NGO Working Groups, Consortium Partnerships etc.)
Represent the Mercy Corps Gaza response Team externally asrequired.
Provides Management information for effective decision-making as required.
SECURITY
Ensure compliance with security procedures and policies as determined by Gaza response leadership.